Customer Service Manager

Rick Stephens

********@*****.***

P. O. Box ** Louisville, Nebraska 68037 H 402-***-**** C 402-***-****

Objective

Management, Consultant, Marketing, Sales, Inspector, Installer

Profile

Twenty years plus as a successful customer service management experience within the automobile industry; proven

track record meeting and creatively solving a variety of problems. Extensive knowledge of automotive warranty

policies and procedures. Decisive hands-on manager with an interactive management style able to lead several

service teams and administrative staff. Ability to motivate employees’ performance levels and develop rapport with

diverse audiences, excellent employee relations. Developed excellent product and service knowledge throughout

career. Computer literate with experience in Microsoft Office.

Broad based responsibility and knowledge to include:

Customer Service Warranty Experience

Problem Solving Product Knowledge

Safety & Quality Control Conflict Resolution

Service Repair Analysis Team Building

Leadership, Supervision & Training Operational Policies & Procedures

Professional Experience

Automotive Service Manager, PRO Chrysler, Plattsmouth, Ne 08/2012-07/2014

• Managed day-to-day business operations to include budgeting, purchasing and quality control.

• Managed and supervised departmental employees.

• Handled and wrote service repair orders, warranty claims.

• Interviewed and hired new employees; trained new employees.

• Sold service and maintenance plans to clients; provided outstanding customer service.

• Coordinated service with technical staff ensuring quality control through entire service process.

• Prepared final accounting of orders.

• Developed and implemented marketing and advertising campaigns to increase sales.

Automotive Software Consultant, MPI Iowa, Nebraska, Kansas, Missouri 10/2011-06/2012

• Taught dealers how to use the software; presented to management how to increase their revenue.

Heavy Equipment Parts Manager/Service, Rexco Equipment Inc. Gretna, NE. 03/2009-10/2011

• Performed automotive and med-duty truck mechanical repairs and body damage estimates including

material cost and labor time requirements.

Home Improvement-self-employed contractor. Louisville, Ne. 07/2007-02/2009

Automotive Service and Parts Manager, Isuzu Truck of Omaha Omaha, NE 06/2001-07/2007

Education/Certification

Bachelor of Science – Marketing Management Bellevue University, Bellevue, NE

Associates Degree – Military Intelligence: Imagery Interpretation, United States Air Force

State of Nebraska Child Foster Care Training, Certified 2009

Achieved ASE Certification, Chevrolet, Ford, Chrysler, and Isuzu Management and Technician awards.

Military – United States Air Force – Intelligence: Imagery Interpretation 1981-1987

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