Medical Customer Service

Linda Ippolito

*** ******** ******

Boonton, New Jersey

07005

*****.********@*****.***

973-***-****

Senior Medical Insurance Underwriter

Professional Senior Medical Underwriter with 20 years of experience

reviewing and handling confidential medical records through underwriting

for group Life, Long Term Disability and Short Term Disability using the

medical underwriting guidelines for policies up to

$2,500,000.00.

Computer Skills

Lotus Notes; Microsoft Office; Excel; Typing Skills; Fax machine; Copier;

Soft Phone; Filing; Data entry; Customer Service;,Ability to work from

Home on Computer/telephone.

Professional Experience

Prudential Financial (11/1993-8/2014)

. Reviewed and interpreted confidential medical records received from

doctors, medical facilities, hospitals, and clinics using the

underwriting guidelines in the medical underwriting manual.

. Summarized medical information received and used data entry skills to

enter the information in the system for documentation of the

appropriate decision.

. Ordered medical records from various doctor's offices, hospitals,

clinics, and facilities as part of the medical underwriting process.

. Composed written correspondence to clients for additional information

or to inform them of the decision to approve or decline.

. High accuracy rate using analytical skills to make the correct

decisions on cases whether to approve or decline based on the medical

information received.

. Reported medical codes to the Medical Information Bureau on each case

as needed.

. Trained and mentored 12 other team members in the medical underwriting

division for a specific case, which increased productivity for the

company.

. Increased productivity by taking on additional work assignments,

decreasing costs for the company.

. High Productivity Rate

. Organized meetings with team members to improve the overall process of

completing work assignments

. Improved workflow by contributing my ideas on how to get the job done

more efficiently.

Education

County College of Morris, Randolph, New Jersey - various courses completed

Morris County School of Technology, Denville, New Jersey

Certification in EKG Technology

Certifications in the Following Areas:

. Medical Transcription

. Medical Abbreviations and Symbols

. Effective Time Management

. Diseases and Medical Conditions

. Medications and Uses

. HIPPA Fundamentals

. Foundations of Effective Thinking

. Protecting Personal Information

. Business Ethics and Integrity

. The Ultimate Customer Experience

Other Medical Certificates obtained in the Following Areas

. Acute Myocardial Infarction

. Hypertension

. Obesity

. Atrial Fibrillation

. Liver Disease

. Cancer of the Breast

. Crohn's Disease

. Chronic Obstructive Pulmonary Disease

. Congestive Heart Failure

. Celiac Disease

. Diabetes

. Rheumatoid Arthritis

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