Customer Service Representative

Kristeen Baller

*** ******** ******

Woodstock, IL 60098

Cell 651-***-**** E-mail: ********.**@*****.***

Objective: I would like to share my experiences and knowledge that I have acquired while working with animals,

venders, and customers. I maintain a positive attitude no matter what situation I am facing at that moment which other

employees use as a guiding example for them. My experience in a face paced stress filled environment has taught me

the best way to have a positive ending. My competence with Microsoft Office products and SAP will prove to be a

benefit to your company.

Education: AAS Business Administration Received March 2005 Globe College, Oakdale MN

Volunteer: Hoof Woof and Meow Animal Rescue. Data and Technology Coordinator. Provided online data support

and guidance for the rescue. Subject matter expert for online resourcing.

Employment

February 2014 to Present

Four Legs Pets: Operations Manager (40 Hours per week/)Team Lead for special services

Supervised six (6) employees as senior rater for quarterly, semi-annual and annual review. Completed scheduling for

two locations to accommodate eight employees. Completed and verified payroll to ensure completeness and accuracy.

Coordinated with outside sales representatives to ensure the best pricing and product line up

Created and implemented new standard operating procedures and training policies

February 2013 to February 2014

Position: Nanny (40 Hours per week)

Provided pre-kindergarten education for a two year old and one year old twins. Provided assistance to family with

housekeeping and feeding of children. Taught pre-kindergarten classes to ensure the children were prepared to enter

school.

January 2010 to December 2012

Department of Veterans Affairs Minneapolis

Medical Support Assistant (MSA) (40 Hours per week)

Provided administrative support to the Spinal Injury ward. Trainer for new staff to the MSA position for hands on

training. Provided guidance to staff and patients to ensure accuracy for patient care, achieved 99.9% accuracy

Subject matter expert for hospital computer systems for CPRS and VISTA. Provided customer service to patients,

staff, and visitors. Worked with minimal supervision to meet the goals of the Department of Veterans Affairs.

Worked with a strong understanding of security for HIPPA. Transcribed medical documentation to the patients’

permanent records in CPRS.

September 2007 to December 2009

Certified Nursing Assistant (40 Hours per week)

Assisted residents with personal care needs. Conducted daily vital signs and diabetic testing. Provided emotional and

physical support to patients during their rehabilitation.

February 1999 to September 2007

Thomson West/Reuters

Business Analyst/Customer Service Representative (40 Hours per week)

• Created a validation process for PPS for New Product Development for Westlaw.com.

Create reports as requested from other areas with n the Product Pricing Systems organization in

SAP, Business Objects, and Access.

• Worked with multiple areas within the business to design, implement and train on new

business products on Enhancements and Acquisitions. Inbound call center handling multiple

ledger accounts with billing explanations, account maintenance, extensive data entry, ordering

missing items, processing credit card payments, assisting law librarians with filing instructions

and assisting with online legal research, CD-ROM and print contract issues.

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