Customer Service Manager

Marshall Duran

*** **** ***** ***#** New York, NY 100**-***-*** 6325 *******@****.***

Objective

To obtain a position in an institution where dedication and performance result in increased responsibility and

potential for advancement.

Summary of Qualifications

Effective communication and interpersonal skills to interact appropriately with customers, visitors and staff. Self

starter and goal oriented. Computer literate. Bilingual (English, Spanish).

Education

06/2005

Monroe College, Pennsylvania : GED

Graduation date 01/2011

Apex Technical School : Electrical and advance electrical

Work Experience

Goodwill Industries of Greater NY and NJ 05/2011 01/2015

Maintenance/Janitor

I was assigned three floors to Maintain

Dust mop / Sweep floors, Mop floors, Empty cubicle waste baskets,

Cleaned 10 bathroom daily, shine and mop two elevators, Vacuum lobby rug,

Sweep and Mop Staircases, snow off sidewalk, order cleaning supplies

buff 3 floors two times bi weekly, Strip and wax floors.

Janitorial Skills

Floor buffer ( urnisher ), Side to side ( stripping machine), Water vacuum, Backpack Vacuum, Automatic

Floor scrubber, Carpet Shampoo Machine .

July 08 – 11/2008

Walmart: Honolulu Hawaii

Inventory Control Serviceman

Made package orders, Loading and Unloading trucks, forklift stacker and

pallet jacket certified.

Sept 07 December 2007

Payless Shoe Source, New York New York

Assistant Manager

Staff, Customer Service money handling and managed schedules.

January 06 – March

2006

BJ Whole Sale, Garden State New Jersey

Cashier

Customer Services, Money Handling and Sales, light booking

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