Customer Service High School
Resume:
NICHOLE T. HOUTMAN
*** ****** ******, *********, **. 30813
************@*****.***
PROFESSIONAL SUMMARY: Solid computer skills. A team player with the proven ability to plan,
organize tasks and responsibilities in an effective manner. Recognized for accuracy, attention to detail and
strong work ethic. Strong interpersonal skills and additionally possesses the ability to communicate
effectively with peers, leaders, and customers.
SKILLS
Organization Time Management
Customer Service Enthusiastic
Team player Collections
Communication
MS Office
EXPERIENCE
Professional Organizer/ Host, Fiorella’s Jack Stack, Kansas City, Missouri
Dec 2012 to Jan 2014
• Monitors open dining sections of the restaurant for empty and cleaned tables
• Greets guests and represents the first impression a guest has of the establishment
• Estimates wait times for guests and monitors the guest waiting list; ensures the needs of the
guests are met while they are waiting
• Responsible for answering the telephone, booking reservations and moving tables together to
accommodate large parties
• Maintains and organizes the daily operations the restaurant
Server, Backfire Barbecue, Kansas City, Kansas
Mar 2012 – Dec 2012
• Provides good customer service, takes orders, and delivers food
• Answers questions regarding the menu; offers suggestions and recommendations, such as wine
pairings Works closely with the kitchen to be knowledgeable in specials, food preparation, and
ingredients used, especially if they may be a potential allergen to some diners
• Processes payments
• Cleaning tables, dining area and sets tables
Collection Agent, AMG Inc., Lenexa, Kansas
July 2011 – Mar 2012
• Call customers using telephone
• Utilize computer systems to handle skip tracing
• Inform clients of overdue accounts and amount currently owed
• Attempt to collect payment
• Review terms of sale or loan documents
• Ensure all customer information is correct, including phone numbers and addresses
• Listen to customer's story and determine if debt can be collected
• Set up repayment plans and new terms of sale
• Offer advice or refer customers to debt counselors
NICHOLE T. HOUTMAN
************@*****.***
Server, Jalisco’s Mexican Restaurant, Kansas City, Missouri
Mar 2010 – July 2011
• Provides good customer service, takes orders, and delivers food
• Answers questions regarding the menu; offers suggestions and recommendations
• Works closely with the kitchen to be knowledgeable in specials, food preparation, and ingredients
used
• Processes payments
• Cleaning tables, dining area and sets tables
EDUCATION
Associates in Business Management, Barton Community College, Fort Leavenworth, Kansas
2012 - present
Diploma, High School
ACCOMPLISHMENTS
Selected as a Shift trainer after six months of employment.
Chosen from 75 other nominees as Employee of the Month after only six months of employment.
Received accolades from management for enthusiasm, hard work, and positive attitude.
Contact this candidate