Customer Service Administrative Assistant

Robyn Waselus

602-***-****, ***********@*****.***

EDUCATION

Bachelor of Science, Sociology

Arizona State University- Tempe, AZ G.P.A. 3.4

EXPERIENCE

Senior Investigator May 2013 - present

AccuSearch, Phoenix, AZ

Examining court documents to look for pertinent information

Compiling reports for clients

Using software in order to keep track of clients and their data

Communicating with co-workers to get information in an efficient manner

Paying extreme attention to detail in order to proofread reports

Taking on a leadership role to oversee training and help develop skills of incoming employees

Maintaining a high level of confidentiality while dealing with sensitive subject matter

Warehouse Associate

AeroPhoenix, Phoenix, AZ October 2012 - May 2013

Providing administrative support for warehouse

Shipping - picking, packing and processing orders daily

Receiving

Inventory Control

Using shipping software

Answering phone and directing calls to appropriate department

Some accounting involving depositing checks, creating receipt and sales journals, and

processing credit card transactions

Hostess/Food Expo

Hula’s Modern Tiki, Phoenix, AZ October 2011-July 2012

Greeting customers and directing them to their tables

Answering phone and booking reservations

Delivering food to tables

Administrative Assistant

Molina’s Fine Jewelers, Phoenix, AZ July 2008 - January 2009

Using a multi-line phone system to answer and direct phone calls

Greeting customers and direct them to the appropriate salesperson

Wrapping presents, keeping the office organized, and other office duties

PetsHotel Guest Service Associate

PetsMart August 2007 - February 2008

Answering multiple phone lines

Booking reservations on computer

Greeting guests and taking messages

Skills

Computer: Proficient in Microsoft Word, Excel, Powerpoint

Language: Fluent in written and oral English

Social Media: Facebook, Youtube, Twitter, Tumblr

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