High School Technical Support
Resume:
MOONCLAIRE P. DE CLARIN
#***, ******* ********, *** ******, Pasig City
E-mail: *************@*****.***
Cell No.: 092********/1-916-***-****
Objective: Part-time Online English Tutor
EXPERIENCES:
Mobile Teacher I DepEd -Division of Pasig City
Alternative Learning System Unit November 2008 – Present
Pinagbuhatan High School Pasig City
Music, Arts, PE and Health Teacher June 2007 – Sept. 2008
Teletech Customer Management Robinsons, Lipa
Technical Support Representative – I Sept. 9, 2006 to Feb. 20, 2007
(BSkyB Account)
4th Floor Octagon Bldg.
Teleperformance Philippines, Inc.
Quality Assurance Analyst San Miguel Ave., Ortigas Pasig City
(Sprint Account) Aug. 8, 2005 – May 12, 2006
Pinagbuhatan High School Pasig City
Filipino Teacher June 21, 2004 – August 3, 2005
Rizal High School Pasig City
Music, Arts, and Physical Education Teacher June 2003 – March 2004
Sisters of Mary, Inc Sta. Mesa, Manila
English Teacher January – June 2001
Manila Xiamen International School Xiamen, China
English Teacher January to June 2000
CAPABILITIES:
As a Technical Support Representative:
o Accommodate call from customers and resolve technical issues with regards to the
product they purchase.
As a Quality Assurance Analyst:
o Monitor and evaluate agents / Representatives follow the proper call flow.
o Insure the quality of the calls made by the agents / representatives
o Be calibrated with the whole Q. A. team implementing standard guidelines in scoring
agent’s call.
o Coach agents / representatives on area where they missed.
As a Teacher:
o Teaching: Able to give instructions and lesson enabling others to learn something
using explanation demonstration and supervised practice.
o Working with others: Enjoy working with other people. A good team builder, bringing
energy and enthusiasm into group efforts. Enjoy encouraging others and developing
rapport.
o Developing ideas: Adept at creating order out of chaos. Able to take a thought from
the idea stage through to completion.
o Scheduling: Able to prepare coordinated, timed lesson plans, which entails making
arrangements for events and processes as well as making sure goals and promises
are delivered on time.
EDUCATION:
Philippine Normal University Taft Avenue, Manila
Master of Education major in June 2009 - Present
Educational Management (12 units)
Philippine Women’s University Taft Avenue, Manila
Bachelor of Science in Secondary Education 2000
Major in English
Lycee D St. Cyr High school Sucat Parañaque City
Secondary Education 1982-1986
Celedonio Salvador Elementary School Paco, Manila
Primary Education 1976 – 1982
SPECIAL TALENTS AND SKILLS:
o Computer literate: Basic knowledge of Microsoft Office
o Internet: E-mail and surfing the net
o Singing
o Dancing
TRAININGS AND WORKSHOPS:
Module Writing DAP, Tagaytay, by BALS,
DepED
NCR, May, 2010
Technical Support – I (BSkyB Account) Teletech (Lipa CMC)
Sept. 9, 2007
Product Training / Q.A. Training (Sprint Account) Teleperformance, Phils
August 8, 2005
The Power of Influence in Teaching Iba Zambales
Department of Education November 11-13, 2004
Standard First Aid Training Shaw Blvd. Pasig City
Red Cross Rizal Chapter April 26 - May 1, 2004
Basic Life Support – CPR Training Shaw Blvd. Pasig City
Red Cross Rizal Chapter April 26 - May 1, 2004
Basic Disaster Management Training Shaw Blvd. Pasig City
Red Cross Rizal Chapter May 11-13, 2004
International Humanitarian Law Shaw Blvd. Pasig City
Red Cross Rizal Chapter May 14, 2004
School – Based Seminar in Test Construction Caniogan, Pasig City
Rizal Highschool (Main) December 15-16, 2003
REFERENCES:
Ms. ELIZABETH AUSTRIA
DepEd Supervisor
Division of Pasig City
Mrs. VIRGINIA T. NORA
Alternative Learning System, Supervisor
Division of Pasig City
Mrs. Lanie Tuazon
DepEd, Division of Pasig City
Contact this candidate