ROBERT A. SEARLE

**** *** ***** . ********, ** **096

acn3hs@r.postjobfree.com . C 801-***-****

Key Strengths & Competencies:

Bilingual Mandarin Chinese

Self-motivated

Excellent Problem Solving Skills

Mechanical/Technical skills

Exceptional Customer Service skills - experience in dealing with

international customers and clients.

Proficient in: Excel, Word, PowerPoint, QuickBooks

Professional Experience

FAYTH ENTERPRISES, Riverton, Utah

Partner/Sourcing Manager (June 2012 to Present)

. Manage product lifecycle from conception to delivery.

. Oversee all aspects of marketing plan from budgets to product

portfolio

. Conduct factory visits to observe and evaluate quality control

procedures.

. Find and establish new relationships with factories in China and Hong

Kong.

. Direct and oversee production schedules and timelines of all products

made in Asia.

. Responsible for all financial and sales objectives.

. Manage demand forecasting and all sales and promotional activities.

INTERMOUNTAIN BUSINESS INSURANCE, South Jordan, Utah

Operations Manager (June 2011 to Present) - Benefits Specialist (2007 to

June 2011)

. Manage office team responsible for renewal reporting, quoting annual

enrollment meetings for 120+ clients.

. Supervise account managers and support staff to ensure superior

customer service and maintain retention goals.

. Researched, purchased, implemented, and supported the roll out of a

new HRIS system to 120 clients and their 3,875 employees over 12

months.

. Reorganized office staff roles and created new procedures in order to

promote scalability and gain efficiencies enabling company to maintain

20% annual growth for the last 3 consecutive years.

. Account for monthly agency income and oversee the process of company

payroll and commissions.

. Provide IT support and maintain office computers, phones, servers, and

multiple printers.

. Assist in evaluating our product mix, and redesigning sales

strategies, materials, and annual sales and retention goals.

. Manage relationships with vendors, customers and their employees.

. Consult with Owners and HR Managers in designing benefit packages to

attract and retain employees.

. Educate employees of the value of the benefits their employers provide

and how to use their benefits properly to minimize annual renewal

increases.

. Train employees at various companies and assist clients with claims

and billing resolution.

CHRIS' BODY & PAINT, INC., Midvale, Utah

Office Manager (2003 to 2007)

. Managed employee relations, staffing, payroll, benefits, workers

compensation, unemployment, and safety of a company with 25 employees.

. Managed all financial aspects of the company budgets, accounts

payables/receivables, prepare inventory and usage reports.

. Coordinated training and development of all staff including office and

production.

. Created Employee Handbook; re-designed policies and procedures to

improve efficiency increasing revenue from 1.2 to 1.4 million dollars.

. Reviewed and redesigned compensation structure.

. Researched and purchased a computerized management system and

implemented its use throughout the company for reporting and

forecasting of sales and production.

. Successfully coordinated and hosted multiple continuing education

classes for insurance agents.

. Instrumental in planning and designing the remodel of the office area.

Estimator/Production Manager (1999 to 2003) - Parts Manager (1995-1997)

. Coordinated all project management issues with each vehicle in the

repair process to ensure production goals.

. Lead sales force in educating customers of proper repair processes

needed to ensure the quality of their vehicles repair and communicated

production schedule changes.

. Responsible for negotiating supplemental damages and final bill with

insurance companies and customers.

. Implemented standard operating procedures that increased our closing

ratios from 30% to 56%.

. Managed all parts orders and shipments for incoming and in-process

vehicle repairs.

. Managed vendor accounts and maintained acceptable profit margin for

each account.

. Implemented uniform labeling system for parts improving productivity

and efficiency of operations.

Education and Credentials

2004 - Bachelor of Science, Business Management . University of Utah, Salt

Lake City, Utah

2002 - Associates of Arts, Business . Salt Lake Community College, Salt

Lake City, Utah

Professional Development

2014 - An Introduction to Marketing . University of Pennsylvania - The

Wharton School (Coursera)

2008 - Licensed Insurance Agent - Accident, Health, Life, Property, and

Casualty

International Experience

WINTER OLYMPICS 2002, Salt Lake City, Utah

National Olympic Committee Assistant, Team China (2002)

I assisted the top Chinese Officials in observation of current Olympic

operations preparatory for the 2008 Summer Olympics in Beijing, China. I

escorted the Officials from the Olympic Village to and from different

venues and also translated when needed.

Taichung, Taiwan (1997-1999)

Lived in Taiwan for two years. Fluent in Mandarin Chinese.

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