Customer Service Medical

Mena Melek

****.*.*****@*****.***

Apt ****- **0 Mccowan Rd, Phone: 647-***-****

Scarborough, ON. M1J 3N3

Qualifications Summary:

• Very interested in medical and pharmaceutical sales and marketing challenges.

• Strong medical back ground.

• Sound ability to approach and communicate with the clients either medical or

pharmaceutical.

• Organized in data entry.

• Good experience in paper work and office management.

• Strong verbal and written communication skills.

• Flexibility in scheduling

• High ability in demonstrating good relation skills in a professional way.

• Motivated self starter.

• Flexible and welling to travel in order to achieve the required target.

• High ability to follow company`s policy and apply it as it should be done.

• Very interested to be a member of a professional team as I used to work in a team spirit

environment.

• Computer proficiency.

• Health education seminars.

• speaks English perfectly, Arabic and little French.

• Very flexible with any scenario that helps your business to grow up.

• Committed to the target as I was my team best achiever in 2008 and 2009 in Schering

Plough Egypt.

EDUCATION

2014 Partially Passed CPE (Clinical Proficiency Examination)

2013 April Passed Navle exam (North American Veterinary

Licensing Examination)

2012 October passed BSCE exam(Basic and Clinical Sciences Examination)

2012 March passed CAEl exam ( Canadian Academic English Language)

2005 May Bachelor of veterinary medicine, Assuit University, Egypt.

COURSES AND SKILLS ENHANCEMENT

2013 October Completed VSTEP program in Guelph, Ontario.

Jan 2009 Certificate of Aspire Outdoor Experiential Learning Training.

September 2006 Certificate of fundamentals of selling skills by Global

Management Guru.

August 2005 Certificate of basic selling skills seminar by pharma trading

Center.

PROFESSIONAL DEVELOPMENT

• Member with American Veterinary Medical Association (AVMA), Canadian Veterinary

Medical Association (CVMA) and Ontario Veterinary Medical Association (OVMA)

• Completed Level two of three of Hills Veterinary Advocate Program.

WORK EXPERINECE

2013 VSTEP placement

-Got my placement in many veterinary clinics which enriched my background with different

experiences.

Hespeler Animal Hospital with Dr. Louise Langlais, DVM

Dr. Jennifer Gibson

South Etobico Animal Hospital with Dr. Gihan Zietoun

Dundas Animal Hospital with Dr. Bruce.N.Robinson

Schering plough with Dr. Joseph George

2011-2012 Animal hospital in Toronto

- worked as vet assistant full time.

- Took the responsibility of the treatment room in the hospital including the animal recovery

after surgery, giving medications and fluid.

- Demonstrated high ability to communicate with clients to inform them before surgery and

educate them after surgeries.

2011 Wal-Mart Canada

- I worked in Wal-Mart as a customer service specialist.

2005- 2010 Schering Plough

- (Schering Plough is one of the biggest pharmaceutical companies worldwide. Also it is market

Leader Company in allergy products.)

- Medical Representative

- Responsible for promotion and sales of Allergy line products through private clinics of

physicians.

Responsible for making good relationship with the pharmacists to pave the way for the OTC

-

line reps.

I was a member of the especial team that launched our especial new antihistaminic product

-

(Aerius).

- Best achiever in my team for two years in a row due to sales achievement and professional client

relationship.

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