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Customer Service Support

Location:
Ontario, Canada
Posted:
January 29, 2015

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Resume:

NATASHA HOADLEY

** ********* ***. ********, ** L*L 3J5

Home: ***-***--****

Email:acn2wg@r.postjobfree.com

CAREER OBJECTIVE

As a Personal Support Worker, to help people live active and fulfilling

lives by providing support to physically disabled adults with activities of

daily living and while maintaining client independence

HIGHLIGHTS OF QUALIFICATIONS

* Graduate - Personal Support Worker Diploma-National Academy of Health

and Business

* Experience working in a long term care facility and retirement home

* Demonstrated ability to work effectively with all levels of staff,

transdisciplinary teams, patients and their families

* Dedicated to promoting client dignity, independence, comfort, mobility

and safety

* Knowledge of specific conditions affecting physical abilities

* Demonstrated interpersonal, organizational and communication skills

* Computer knowledge: MS Office, Internet/email applications

EDUCATION/TRAINING

Personal Support Worker Certificate January 2011-August 2011

National Academy of Health and Business

Relevant courses included:

Body Structure, Function & Common Conditions Alterations in Mental Health

Developmental Stages and Alterations in Health Supporting Clients in

Palliative Care

Personal Support Communications Personal & Professional Growth

CPR and First Aid

RELATED WORK EXPERIENCE

Personal Support Worker (Placement)

Victoria Gardens Long Term Care and Villa Italia Retirement Home

Assisted clients with the tasks of daily living related to personal care

Performed household management duties as assigned

Reported unsafe conditions in the facility

Participated in the service plan and reported changes in client's condition

Adapt and respond to client's requirements and wishes while working within

the established service plan

Prepared and submitted client reports according to established procedure

Transferred patients with Hoyer lift

Ability to deal with client difficult behavior and personality types

Knowledge of all workplace and governmental regulations

Critical thinking and time management skills

Adventis Staffing Solutions July 2012

to 2013

Personal support worker

-Assist client in helping in everyday routines

-Follow care plans to carry out clients needs

-Assist clients with medication reminders

-Report unsafe conditions in the facility

Pro Home Health Services September

2011 to 2012

Personal support worker

-Assist with ADL's

-Consults with and informs supervisor of residence needs and matters

related to resident care

-Assists with meal service

-Maintain a clean and safe environment

St. Elizabeth Healthcare January 2009 to December

2010 Scheduling Coordinator:

- Scheduling RPN's and RN's shift duties

-data entry

-customer service



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