Customer Service Sales

Darryl McLeod

**** *** ****** **, ** ***** • 870-***-**** • ********@*****.***

Objective: Looking for a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

KEY QUALIFICATIONS

• Highly skilled in greeting guests in a courteous manner and addressing concerns.

* Outstanding customer service skills and great ability to understand customer needs.

* Possess excellent organizational and communication skills.

* Exceptional ability to learn and work on multiple systems.

* In-depth ability to follow instructions and establish procedures.

* Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership.

Experience:

Retail Sales Associate - Oprah’s The Life You Want Tour - Newark, NJ

September 2014

* Greeted customers and determined their needs and wants.

* Prepared sales contracts and accepted payment through cash, check and credit card.

* Assisted in display of merchandise.

* Provided advice to clients regarding particular products or services.

Customer Service Representative, West Elm – New York, NY

March 2013 – April 2014

* Utilized my interdisciplinary skills to address customer complaints and resolve their concerns.

* Collected and analyzed customer information to anticipate their preferences.

* Created invoices making sure the customer had all accurate paperwork to avoid charge back and returns.

* Assisted in maintaining financial accounts.

* Handled client situations as they arose in a calm professional manner.

Physical Therapy Aide Intern, Sports Physical Therapy of New York – New York, NY

December 2012 – July 2013

* Organized patient charts and files to coincide with patient progress during their treatment.

* Display a warm friendly, professional greeting to all upon entering, addressed any questions and concerns.

* Maintained and disinfected therapy equipment and supplies after each appointment.

* Assisted the therapist in therapy activities by providing the patient with the best possible treatment and supportive atmosphere.

* Answered calls in friendly, professional manner, handled telephone messages accurately, completely, and promptly, assisted in scheduling and facilitating appointments.

Supervisor, James & James Hardware – Brooklyn, NY

September 2010 - July 2012

* Worked with other sales representatives to promote and boost product sales utilizing detailed product knowledge and excellent customer service.

* Involved in extensive contact with customers on a wide range of matters including order processing, billing, deliveries, and issue resolution.

* Stocked, organized, cleaned and maintained products and store equipment.

* Met with clients and assured them with the best product to fulfill their needs.

Education:

New York Institute of Technology – New York, NY

Bachelor of Science in Biology – Cum Laude December 2013

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