TRAVEL COORDINATOR

PALLAVI G SHIRKE

Plot No:**,Tulsi Niwas,Dr Ambedkar

colony,18th A road,Khar(West)

Home: 976-***-****

Cell : 900-***-****

Email: *******.****@*******.***,

***************@*****.***

Objective

Travel Agent highly skilled in reserving and confirming travel arrangements for

individuals and groups seeking a new challenging and rewarding position.

Qualifications/Software Knowledge

Knowledge and practical experience with Intertnational/Domestic ticketing

•

Bilingual: English/Hindi/Marathi/French(Basic)

•

Thorough understanding of Amadeus and Galileo

•

Proficient in Microsoft Office,Excel, Powerpoint,Word

•

Education

B.P.M High School S.S.C (2002), Mumbai University, (Mumbai)

M.L. Dahanukar College H.S.C (2004), Mumbai University, (Mumbai)

M.L. Dahanukar College Graduate (2008), Mumbai University, (Mumbai)

Work Experience:-

Senior Executive:-Nov-2011-Till Date,Trail Blazers Tours India Pvt. Ltd

Well versed in all Travel related requirements

Such as Intl tickets, domestic tickets, hotel, passports, visas/WP, insurance, of various

countries like UK, US & Asia Pac countries.

Real time feedback of data to the Manager for vendor satisfaction & negotiations.

Resolving vendor queries & ensure payments done on time..

Timely escalation of issues to the Manager.

Maintaining PR with Consulates, VFS, Airlines, Agents. Anything else related to Travel

or as requested by the Manager.

Eligibilty checks and document verification of the applicants

Generate report for follow up of the whole operations

International counter executive:- Sep. 2010 – Nov 2011, Swift Travels,

• Make professional, accurate, cost effective travel arrangements for clients while

providing excellent customer service.

• Answer phones professionally, courteously and promptly. Booked international and

• domestic airline reservations, and the hotel reservations for company's VIP clients.

• Accountable for replying high-volume phone calls and the airline ticket details .

• Keep up to date knowledge of latest offers by the airline,calculated the reservation

cost

• of various flights that passenger might require, Handling visas during the travel

• Arrangements for the clients (specific countries only)

• Provide refund and answer queries of customers regarding ticket sales

• Communicate with English/Hindi/Marathi speaking clients .

• Working out itineraries,giving the bestfares to clients.

• To Attend walk-in clients and attending to their queries, on International Travel

• Handling Ticketing queries and reservation for Corporate clients

Senior Ticketing Executive(Jan2009-Aug2010): Oss Retails Pvt Ltd.

• Completed travel arrangements for clients with air, and ground transportation

vendors.

• Completed all ticketing, secured payments and submitted all monies and paperwork

to accounting department.

• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and

provided confirmation to clients.

• Called vendors to ensure extension of payment deadlines when necessary.

• Processed unused or partially used tickets for credit through affiliated travel

agencies.

• Attended staff and training meetings.

• Responsible for answering all phone calls from members traveling or needing

information to any destination and booking such reservations in a timely and efficient

manner.

• Kept informed of airline rules and regulations, tariffs and other industry

requirements.

• Adeptly dealt with different airline/airfare contracts and pricing structures.

• Monitored and utilized all in-house contracted vendors for client travel.

Professional Education:

Completed Diploma Course in International Travel & Tourism and Personality

Development from IITC

Achievement:

Received as the best reservation agent in the month of June/August/October 2009 in the

Oss Retails Pvt Ltd

DECLARATION

I hereby declare that all the above information furnished about me is true to the best of my

knowledge and belief.

PALLAVI SHIRKE

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