Customer Service Manager

*** *********** ****** **** ****** New jersey ****7

-862-***-****)************@*****.***

Shanique Campbell-Raymond

Objective

Friendly appearance, helpful attitude, as well as good

interpersonal skills, apart from good problem solving skills

and good telephonic skills, are some of the skills which

should help me in utilizing my potential and perform my

duties, as per the expectations of your organization.

Professional demeanor and the ability to work responsibly

are some other major features, which should assist me in

this purpose

Work Experience

2006 (2 weeks)

Western Union Montego Bay

Customer Service

Billing

2002-2003

Revenue Office (Lucea)

Filing

Customer Service

2008 (4 Months)

Beaches Resort & Spa

Clerical Training

Achievement Education

2002-2006

Montego Bay Community College

2003-2004

Montego Bay Community College

1998-2003

Green Island High

Qualifications

Certificate in Computer Technology

Mathematics (Passed) Key

Boarding(Passed)

Community skills(Passed) Internet and

Html(Passed)

Productivity Tools(Passed)

IT Essentials (Passed)

Customer Service (Passed)

Wed Designing (Passed)

CXC

Social Studies (3)

Principle Of Business(3)

English(3)

Experience

2010-2013

Couples Negril(Guest Service Agent)

2009

Island Call Center (Call Agent)

2008

Beaches Negril Resort & Spa (Secretary in security Office)

Beaches Sandy Bay (Tour Desk)

Interest

Watching News, Reading, Listening to music and socializing.

Special Skills

Microsoft Word, Microsoft Excel, Database Processing.

Excellent communication skills

.know how to interact with customers

. know how to solve the problems of the customers

.Analytical approach

.I have an elaborative approach

.I have technical knowledge

.Problem solving attitude

.I know how to convince the customer

.Ability to provide the correct information

.Capability to maintain the received information

.Multitasking skills

.I know how to manage stress

Extracurricular Activities

Drama Club, Youth club, College IT Club.

References

Onique Reid- (Front Office Manager) Aliesha Anderson

(Asst Hum Res Mngr)

Couples Negril

Clark street Mount Salem

P.O Box 35

Montego Bay P.O Box

Negril Westmoreland#2

St.James

Contact #(1-876-***-****) Contact

#(1876 -887-0113)

( 1-876-***-****) (1-876-***-****

Contact this candidate