Customer Service Sales Representative
Resume:
Deborah K. Williams
Hot Springs, Arkansas 71901
*********@*****.***
Education
Some College and state licensure.
Montcalm Community College, Sidney, Michigan.
Cosmetology School Graduate.
Medical Terminology & Transcription Course Completion.
Experience
Sales Representative and Training Manager
Your Way Cleaning, Caledonia, MI
02/11 - Present
Solicited businesses for commercial cleaning.
Trained persons to clean commercial buildings.
Personnel management responsibilities, including logging of labor
hours.
Developed cleaning schedules and formats.
Customer Service Representative
Bridge Street Lending, Grand Rapids, MI
04/10 - 01/11
Made dozens of outbound calls daily for loan modifications and
refinancing.
Determined type of loan restructure to be made via phone conversation
and entered client data
Scheduled appointments for client interviews
Gave clients information on what types of information they would
need to bring in, e.g. itemized bills, banking information, etc.
Telemarketer
Power House Gym, Grand Rapids, MI
10/09 - 04/10
Made outbound cold calls to prospective buyers for gym
memberships.
Handled inbound calls from customers seeking memberships.
Salon Manager
Casino Salon & Day Spa, Wyoming, MI 07/09
- 10/09
Opened salon in morning and counted out till money
Made reminder calls to clients
Trained receptionists
Interviewed and hired prospective employees
Designed menus and set prices for services
Established goals for quotas and sales
Was responsible for all inventory
Entered associate and client data
Performed all cosmetology services
Counted out till money at night, made data entries and closed salon
Cosmetologist
Great Clips, Grandville, MI 10/08
- 07/09
Performed all cosmetology services.
Made opening and closing data entries
Daily cleaning of salon
Made bank deposits
Salon Supervisor
J.C. Penney, Kerrville, TX
04/06 - 07/07
Established goals for quotas and sales
Trained employees
Responsible for all aspects of ordering
Performed all cosmetology services
Salon Manager
Winner's Edge, Kalkaska, MI
01/05 - 01/06
Trained employees
Handled inventory and management
Cosmetologist
Hair-We-R, Alma, MI
02/01 - 10/04
Helped maintain all aspects of salon operations
Performed all hair services: make-up application, facials,
manicures, and pedicures
Cosmetologist
J.C. Penney, Alma, MI
03/90 - 01/01
All-star cosmetologist
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