High School Sales
Resume:
C hr istine F ico
New York, NY 10011
***************@*****.***
Objective: To obtain a position in an atmosphere where my skills and experience can be utilized and
grow with the company.
Skills: Versatile and effective communicator; able to establish good working relationships with colleges
and clients; Ability to multi-task and work under pressure and deadlines; Working knowledge of MS Word
and Thoughtful Systems.
Professional Experience:
Operations Supervisor
New York Housekeeping, Brooklyn, NY
*Setting up and executing interviews for prospective Housekeepers
*Scheduled and monitored training of Housekeepers
*Hired Housekeepers and conducted orientation
*Built relationships with Housekeepers
*Distributed cleaning supplies and forms to Housekeepers
*Approved time off, maintained current Housekeeper availability, attendance and personnel records
*Scheduled and dispatched jobs to Housekeepers including emergency situations
*Issued oral, written and final warnings to Housekeepers
*Handled incoming sales telephone calls and emails
*Responded to and resolved customer inquiries and complaints via telephone call or email
*Built relationships with customers
*Contacted customers after services to ensure satisfaction
*Distributed petty cash and maintain records
*Handled Unemployment Correspondence
Office Manager
AKA Pest Control, New York, NY
*Answered phones, greeted visitors, filed, faxed, made copies and accepted deliveries
*Handled customer requests and complaints
*Dispatched Technicians to emergency situations
*Collected, organized and filed all Technician receipt books on a monthly basis
*Processed Medical Benefits for Employees: enrollments changes and terminations
*Authorized distribution and repairs of company cell phones
*Monitored and purchased office supplies
Executive Assistant
Scientific Fire Prevention, Long Island City, NY
*Coordinated appointments, prepared correspondence and controlled high volume of phone activity
*Reported and compiled all Workers Compensation cases
*Approved and generated petty cash disbursements
*Administered and supervised the use of E-Z Passes
*Managed fleet of 30 commercial vehicles
*Gathered, organized and prepared evidence for NYC Parking Violation Hearings
Education:
High School Diploma, Christ the King High School, Middle Village, NY
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