Customer Service Administrative Assistant
Resume:
Jacinthe Grandmaitre
***-* ********* ** ** Cité, Gatineau, QC
************@*******.***
SUMMARY OF QUALIFICATIONS
Skillful and dedicated Administrative Assistant with extensive experience in event
coordination, sales, communications, customer service and support of daily operational and
administrative functions for a variety of clients.
- Bilingual EEE
- Secret Clearance
- Professional, creative, able to work independently or as a team member, very goal
oriented, perseverant, respectful, works efficiently in fast-paced environments, great
multitasker and organized.
EDUCATION
Collège de l’Outaouais
2002
Gatineau, QC
Interior Design Program
Collège de l’Outatouais
2001
Gatineau, QC
Social Science Program
Polyvalente Nicolas-Gatineau 1996-
2001
Gatineau, QC
Diplôme d’études secondaires (D.E.S.)
PROFESSIONAL EXPERIENCE
PUBLIC SERVICE ALLIANCE OF CANADA March
2014- July 2014
Administrative Assistant- Membership Programs Branch
Support the development and availability of Membership Programs materials by: formatting,
requesting and following-up on translation, ensuring control overdraft and final versions,
implementing appropriate electronic and paper filing systems. Design, develop, revise,
recommend, implement and evaluate a wide range of administrative procedures and reporting
mechanisms relating to the administration of the Membership Programs Branch. Liaise with staff
in Financial Accounting to assist in defining, and maintaining the financial codes required to
capture education program expenses. Coordinate meeting dates, location, and background
materials; take, summarize, and distribute minutes. Manage the logistics regarding conventions
and Meetings, in and outside the office. Create documents and binders for meetings and
conventions. Attend conventions and meetings in and outside the office.
STATISTICS CANADA October 2013-
March 2014
Executive Assistant to the Chief Audit and Evaluation Executive
Manage the Chief Audit and Evaluation Executive’s calendar by scheduling and organizing
meetings, preparing, updating and printing meeting documentation. Manage the logistics related
to meetings, conferences and hospitality such as catering, preparation of various documents
related to the meeting, etc. Prepare travel arrangements for internal employees and external
consultants (domestic and international), hotel reservations and conference registrations. Act as
liaison with other administrative assistants and stakeholders.
MARDIS DE L’HUMOUR DU CLUB ADDICTION June
2011-present
Event Coordinator
As the event coordinator for the biggest and oldest comedy night in Quebec, I manage all
advertisement, weekly promotion of the event, marketing, branding and finding sponsors for the
event which goes on every year from October to April. Some of my responsibilities are as
follows:
Create an event debriefing document for all our future sponsors and stakeholders;
Coordinate and monitor event timelines and ensure deadlines are met;
Work with the graphic designer to develop event invitations, tickets, posters and all branding
for the event;
Create content to be posted on the event’s webpage and radio announcements and update the
information when needed;
Calculate budgets related to media placement and ensure they are adhered to;
Coordinate event logistics, including managing RSVP lists, sending out weekly invitations
and attendee tracking;
Hire staff to help manage the event;
Initiate, coordinate and participate in all efforts to publicize event;
Create a room layout for the event;
Keep inventory of backdrops and promotional items;
Serve as liaison with sponsors and stakeholders on event-related matters;
Maintain an excellent professional relationship with the all the sponsors and clients.
SHARED SERVICES CANADA April 2013 –
October 2013
Administrative Assistant/ Acting Executive Assistant
Coordinate the office's daily activities, coordinate meetings, minute-taking, translation of
documents for Directors and Director Generals, proof-reading of documents and ensure that
deadlines of our team's deliverables are met. Prepare a weekly report with all of our external IT
consultant's timesheets for our finance department and submit these timesheets for our Director's
approval and signature. As an acting executive assistant to the Director General of the Email
Transformation Initiative, I coordinate the Director General’s schedule and manage emails on a
daily basis. Make room bookings for conferences and team meetings. Prepare nametags,
materials, notebooks, packages, registration lists and seating cards for conferences.
CANADIAN HERITAGE
December 2011 – Mai 2012
Administrative Assistant/Junior Project Officer (Acting)
Management of ministerial correspondence regarding any projects related to the celebrations of
the Bicentennial of the War of 1812. Prepare responses for the public; manage incoming
correspondence addressed to the Minister and the Deputy Minister of Canadian Heritage and
Official Languages. Responsible for electronic and paper record management. Prepare travel
arrangements for a team of 12 people. Coordinate inventory of all promotional items related to
the celebrations of the Bicentennial of the War of 1812 and coordinate the shipping of these
promotional items to various stakeholders throughout Canada and the United-States.
HAY GROUP May 2011-
August 2011
Administrative Assistant
Coordinate the office’s daily activities. Proof-read and prepare Request for Proposals (RFPs) and
reports. Ensure that all deadlines are met. Arrange meetings and other events such as seminars,
webinars, breakfast meetings, etc. Accompany the consultants to conferences. Prepare nametags,
materials, notebooks, packages, registration lists and seating cards for conferences. Create and
maintain office documents such as, invoices and reports. Ensure overall office keeping such as
ensuring the inflow and outflow of goods (food, paper, pens, pencils, notepads etc.). Arrange for
repair and maintenance of office equipment, receive, store and maintain inventory of office
supplies and equipment. Send, receive and sort mail and other packages. Make travel
arrangements such as flight and train bookings, rental vehicles and hotel rooms. Interact with
clients and customers. Maintain confidentiality in all aspects on the firm's dealing and working.
EXCEL HUMAN RESOURCES September 2010 -
November 2010
RECRUITER
Recruit and interview candidates for assignments within the Federal Government and private
sector. Create job postings on employment websites such as Emploi Quebec, HRDC, Workopolis
and others. Conduct reference checks on candidates applying for job postings.
INTEGRA (Residential Projects) May
2010 to August 2010
ON-SITE PROJECT MANAGER
SELL NEW CONDOS AND HOUSES IN NEW RESIDENTIAL PROJECTS. GUARANTEE CLIENT FOLLOW-UP
THROUGHOUT THE ENTIRE PURCHASE PROCESS, FROM FINANCING, RESALE OF THE CLIENT’S CURRENT
HOME, MODIFICATIONS TO THE NEW HOUSE OR CONDO, DELIVERY OF THE NEW HOUSE OR CONDO AND
CUSTOMER SERVICE.
PUBMARK (Media Placement) May 2010 to
August 2010
Strategic Communications Representative
Find the best solutions for strategic planning, branding, design, advertising, promotion, media
placement, public relations, Web design, marketing and corporate communications for companies
or independent workers looking to maximize their sales or exposure.
MONTFORT HOSPITAL January
2010 to May 2010
Office of Academic Affairs- Ottawa, ON
Administrative Assistant
Coordinate internships for the Ottawa University students in the Undergraduate Medical Program
and of the Graduate and Postdoctoral Medical Studies Programs. Create and maintain great
working relationships with students, residents and their tutors in order to offer the students and
residents an excellent internship experience at the Montfort Hospital. Create an internship
schedule for all students in the Undergraduate Medical Program. Send to all students the
documentation they need in order to start an internship and follow-up on the status of their
application.
CORRECTIONAL SERVICE CANADA May
2007 to Oct. 2009
Victim Services, Public Affairs and Parliamentary Relations Sector
Administrative Assistant
Reporting to the director of Victim Services, manage his inbox and calendar. Plan weekly staff
meetings, prepare materials for weekly management meetings, update the budget, manage a bring
forward system and provide administrative support services, material management, capital and
O&M procurement, pay invoices for promotional Items and track the branch’s budget by
presenting a monthly financial report to my Director. Prepare travel arrangements for the team
which includes three members working in the regions. Manage information, correspondence,
requests and respond accordingly. Work closely with the Outreach Officer in various projects
such as purchasing various promotional items and the distribution of promotional items to clients,
help with designing the Victim Services website and coordinate contracts for these projects.
Recruitment, Human Resources Management Sector
Administrative Assistant
Reporting to the Executive Director of Recruitment, manage her agenda, plan meetings, prepare
materials, provide financial and personnel administrative support services, material management,
capital and O&M procurement, and travel for the team. Manage information, correspondence,
requests and respond accordingly. Working with the Recruitment Business Manager, plan and
draft various project-specific budgets, tracking of the branch’s budget, prepare monthly financial
reports to update my manager and Director on the budget, provide input to various projects and
assist in the preparation of various documents to assist the national recruitment initiative. Act as a
communications focal point for Recruitment. Work closely with the Recruitment Business
Manager in various projects such as purchasing various promotional items and the distribution of
promotional items to clients.
Security Branch, Correctional Operations and Programs
Administrative Assistant
Reporting to the Director General of Security, I managed the administrative activities for the
Branch. I redesigned and implemented a tracking system for all Board of Investigation (BOI)
Reports using CCM and Word, and provided a detailed report for weekly operational meetings.
Prior to this acting assignment, reporting to the Director of Security, I managed the administrative
activities for the Division. I coordinated the approval process of all Board of investigation
reports, and planned weekly videoconferences between the Director and the team.
PUBLIC WORKS AND GOVERNMENT SERVICES CANADA
2006-2007
Strategic and Business Communications
Administrative Assistant
Reporting to the Director, I provided administrative support services for the unit, coordinated the
management of information, meeting preparations, and staff training and development. Insert data
in Peoplesoft. I prepared a weekly summary of all strategic and business communications,
including Access to Information requests.
CUSTOMER SERVICE EXPERIENCE
JEVISITE.CA
2007- present
Senior Tour Director
Offer guided historic tours of New York City, Boston, Ottawa, Chicago, New Orleans and
California to Canadian tourists. Create itineraries, serve as a translator for clients (French to
English) and manage a group of 35 to 55 travellers throughout the trip. Train new tour guides and
create new itineraries. I have also worked for two major companies other than Jevisite.ca known
as Tours Amérique and Beltour.
CANADA POST
Customer Service Representative December 2010 -
May 2011
Provide a high level of customer service, utilizing online computer systems and adhering to
established telecommunications standards. Respond in a professional manner to customer
inquiries with accurate and appropriate information regarding Canada Post products, services and
procedures. Identify and report problems and opportunities to the supervisor . Develop and utilize
customer-oriented & decision-making. Develop and utilize a large knowledge base of Canada
post services and day to day operations.
NAUTILUS PLUS (Gatineau, QC)
2003-2010
Assistant Manager, Sales Representative and Aerobics Instructor
Prepare employee schedules, in charge of payroll and sales staff trainings, in charge of openings
and closings of the gym.
References available upon request.
Contact this candidate