Customer Service Medical

MonaLisa Vasquez

P.O. Box ****, Alamo, CA. *****

Cell: 925-***-****(mailing address, reside in Dublin)

**********@*****.***

Objective:

To succeed in a challenging position in which my talents and abilities can be utilized towards

growth and advancement.

Qualifications / Skills & Education :

San Joaquin Delta College/DeAnza College/ Business & Psychology

Fluent in English & Spanish.

Good at problem solving, resourceful & competent.

Knowledge & experience in MS Word & Excel.

Knowledge & experience in EMR & scanning.

Knowledge & experience in outpatient surgery & medical office duties.

Strong inter-personal skills, fast learner, motivated to succeed.

Skilled & experience in assisting in AR/AP department.

Employment History:

January 2013-September 2014 Warren J. Strudwick, MD/

Medical Assistant

Coordinate and schedule in office surgical procedures and outpatient surgeries. Obtain

authorizations, RFA’s for, orthopedic surgeries, special studies, medical referrals, physical

therapy, Synvisc and Orthovisc injections, DME and Medical Legal exams . Assist, surgeons in

exam rooms. Interfacing with various health insurances, especially Worker’s Compensation,

HMO’s, & PPO’s. Work closely with Adjusters and Nurse Case Manager’s, giving update status

upon patients visits, faxing PR-2’s and final dictation & operative reports. Answer phones,

schedule appointments, entering demographics and insurance information,& collect co pays.

Billing & coding with ICD-9 and CPT codes. Computer programs used, Onstaff and Patient

Chart Manager/Prime Clinical Manager, X-1 and Myisis. EMR experienced and scanning. Order

all office supplies, of medical and clerical.

October 2011-December 2012 Lamont Cardon, MD/ Surgery

Coordinator/Administrative Medical Assistant

Schedule and coordinate of surgical procedures in office and outpatient hand surgeries. Obtain

authorizations from various health insurances, for surgeries, special studies, medications, DME

equipment & physical therapy. Skilled & experienced setting up Medical/Legal exams, QME and

AME and setting up depositions. Billing & coding with ICD-9/CPT codes. Answering phones,

greet patients, enter demographics, scan insurance cards. Close out daily ledger’s of co pays,

credit cards & insurance payments. Experience in EMR & chart scanning, of patients medical

records. Computer programs used Chart Logic & Advanced MD.

June 2009-March 2010 Pain Medical Consultants/Administrative Medical

Assistant

Greet patients, answer phones, collect co pays, closing daily end batches, enter demographics &

schedule appointments in computer, along with verifying various health insurances, & EMR and

scanning of patients medical records. Obtain authorizations, for in office procedures & outpatient

surgical procedures, from Workers Compensation, HMO’s, & PPO’s of, MRI’s, CT’s, DME,

medications, referrals, & physical therapy. Experienced in setting up Medical Legal exams,

QME/AME exams and depositions. Also assisted doctors with patients exams, obtain vital signs

& administrating injections. Ordering of all medical supplies.

June 2008-May 2009 Muir Pulmonary Critical Care/ Medical Assistant

Coordinating the doctors schedules, including computer scheduling appointments, greeting

patients, collecting co-pays, verify insurances and closing end of day batches. Obtaining prior

authorizations for various medical testing and surgeries and coordinating with facility and

patients. Also assisted doctors with patients exams, obtaining vital signs and administrating

injections and verifying prescriptions with doctors approval. Ordering of office & medical

supplies & medications. Programs used Tiny Term and various insurance websites.

September 2005-December 2007 Muir OB/GYN, Inc./ Supervisor

Managing front office medical staff. Also coordinating doctors schedules including, computer

scheduling, greeting patients, collecting co-pays, medical records scanning and closing daily end

batches. Input various patients data information and entering daily ICD-9/CPT codes for billing

purposes. Scheduling surgeries and obtaining prior authorizations with various medical

insurances.

September 2003-March 2004 Muir Orthopedic Specialists/Patient Service

Representative

Worked in call center environment, answering 200 plus calls daily, directing calls to appropriate

departments and also scheduled appointments for patients. Obtained referrals and dealt directly

with private health insurances, patients, doctors, and pharmacies. Processed claims for worker’s

compensation, obtaining authorizations, referrals, and scheduled various appointments as needed.

Referred doctors reports to Claims Adjusters and Nurse Case Managers. Knowledge of Millbrook

program.

May 2002-December 2002 NCBH/Patient Ser. Rep./Cust. Svc. Supervisor

Oversaw front office staff in 3 offices and trained new employees on Medical Manager Program.

Obtained referrals and dealt directly with private health insurances, and patients, doctors and

pharmacies and reported directly to Chief Operation Officer. Processed daily invoices at end of

day accounting dealing with patients accounts and reporting to corporate office. Worked on

spreadsheets and manage front office administrative duties.

August 1998–April 2002 Telesensory, Inc./Sales Service/ Administrator

Inside sales for close-circuit TV’s, of monthly revenues of $1M. Processed sales orders, issue

credit and debit memos, invoicing. Obtained Return Material Authorizations for our products.

Oversaw domestic and international sales orders and shipping documents. Inventory control for

our units and spare parts.

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