Project Customer Service

Adrian J. Prost ( **** Carlysle Croft Court, Marietta, GA 30062 (

404-***-**** ( *********@*****.***

Career Achievements

Results-driven Senior Leader with over 20 years of business and technology

expertise consulting at the "C" level. Strategic Business Partner

recognized for superior leadership, complex problem solving abilities and

exceptional delivery & execution skills. Expertise includes:

o Strategic IT Architectural Implementation - Leadership positions in

application development and package systems (Finance/ HR/ OBIEE),

Payments System Engineering, and Retail/ commercial banking systems with

cap/ex of $500MM. Established an Enterprise Portfolio Management Office

to provide governance, training, reporting and tools to improve project

delivery.

o Business Transformation thru Project Management Capabilities - Designed

a strategic roadmap by leading key technology and business initiatives

that realized measurable process & IT improvements for key lines of

business. Benefits included: Decrease project delivery time by 20%

through Agile Development, implemented ReqPro requirements management

tool resulting in a 25% reduction in defects during system testing.

o Regulatory & Risk Management Solutions - Collaborated with lines of

business and Chief Risk Officer/ Chief Auditor to successfully lead a

Federal Reserve Board examination for the banks enterprise project

investment policy & procedures. Built a Risk Rating Model to identify

project & portfolio risks and mitigation plans.

Professional Profile

Fiserv Atlanta, GA

Vice President, Strategic Portfolio & Technology Management Office

2012 - 2014

Strategic Portfolio & Program Delivery - Leading a strategic technology PMO

of ~20 staff for a global payments processing organization. Major

accomplishments to date include:

o Architected an end-to-end Portfolio Management process to include annual/

quarterly demand planning, IT governance, standard project management

methodology and operational readiness to delivery technology products and

service to our global client base. Designed an agile development

lifecycle methodology to improve the speed and quality of delivery.

o Leading a team of subject matter experts to transform the IT organization

with best in class competencies: Project management methodology & tools,

reporting data analytics & metrics, project & program management training

and IT governance. Organized as IT PMO to support a portfolio of ~350

inflight projects with an annual capital budget of ~$200M.

o Supporting application product development in the areas of: On-line &

Mobility Banking, Digital Payments, Card Services

o Key Performance Measures include: On-time project start & delivery dates

of +80%, project & portfolio budgets of +-10% and a 20% reduction in year

over year project delivery cycle time.

SunTrust Bank Atlanta, GA

Senior Vice President, Enterprise Portfolio Management Office 2008 - 2011

Enterprise Portfolio Management Office (EPMO) - Designed, built and led the

EPMO consisted of 40 staff and supported 150 PM's across SunTrust to meet

the strategic mission of establishing enterprise-wide standards, metrics,

and governance for driving successful project delivery. Key initiatives

include: Project Governance, Compliance/ SOX Audits, Project Management &

Requirements Management, Methodologies (Project Management, System

Development Life Cycle, & Six Sigma), Tools (Oracle PM & PPM, ReqPro,

SharePoint), Reporting and Training. Accomplishments to date are the

following:

o Architected the Enterprise Investment Policy & Procedures for the bank's

strategic planning process to enable transparency and oversight of a

three-year investment spend ($1.5 billion). Defined an investment

roadmap for strategic planning.

o Executed an enterprise project investment prioritization & governance

process with "C" level executive committee to oversee and allocate a $500

million annual investment spend to ensure resources are given to mission

critical projects.

o Established enterprise reporting capabilities that include executive

dashboards, portfolio and project reporting for critical decision making,

risk mitigation and benefits realization tracking in order to drive

profitable growth for the bank.

o Implemented project, portfolio & requirements management tool sets to

improved requirement quality, reduce number of defects/ testing cycles

and improve speed to market for critical operational and client facing

products.

o Managed a core support and delivery team of 50 FTE's and a project

management population of 150 project management practitioners across all

functions and Line of Business areas of the bank to execute against

business objectives.

o Built an iterative System Development Life Cycle consisting of Demand

Planning, Requirements Management, Testing & Risk Management

methodologies in order to drive a standardized delivery model mitigating

risk and realizing benefits to our clients - 10% cost reduction in

delivery time realizing $40 million cost savings, converted 250 FTE to

1,000 off shore resources and reduced overall number of tier-1 defects

through robust testing methods.

o Managed 20 internal consultants/ Six Sigma (green/ black belts) in

leading improvement efforts across the bank.

Bank of America/ Countrywide Financial Los Angeles, CA

Senior Vice President, Business Systems PMO 2004 - 2007

Program Management & Application Development - Established the Corporate

Systems PMO responsible for all Oracle Finance and OBIEE/ Reporting v8.8

modules including: General Ledger, AP, AR, Procurement, Project

Management, and enhanced Human Capital for over 4,000 users. Managed the

vendor (Deloitte) for system configuration and integration from Design,

Build Test and Implantation. Responsible for Operational Support including:

Break/Fix, Help Desk and future releases & upgrades. Expanded roles

included: Quality Assurance, Release Management, Training, Program

Management & Governance, Infrastructure Liaison, and Vendor Management.

Budget responsibilities include $50M Cap/Ex and $40M for Operational

Support. Key areas of expertise and accomplishments included:

o Initiating a Program Management Office by establishing Project Management

standards across all application groups. PMO is responsible for staffing

vendor mgt., project managers, reporting project status, managing

budgets, resources, and develop/deliver Service Level Agreements to all

4,000 end-users.

o Establishing an IT Governance framework that includes the ITIL, COBIT

methodology along with SOX 404 requirements. Working with internal

auditors to ensure all exceptions are remediated and resolved prior to

external reviews.

.

Independent Consultant Los Angeles, CA

Principal Technology Consultant 2001 -2004

Ameriquest Mortgage Bank - Consulted to financial services institution to

deliver an Empower LOS platform with automated title, flood and closing

services. Established an IT PMO with end-to-end SDLC responsibilities

including: Business requirements management, off-shore development &

system testing capabilities.

IBM Global Services Los Angeles, CA

Principal, Business Innovation Services 2000 - 2001

Practice leader for the West Region of an Information Technology practice

specializing in developing and implementing business/technology solutions

through End-to-End infrastructure and application architecture for Fortune

500 companies. Primary responsibilities include managing a staff of 35

consultants (with access to over 100 FTE's at the national level) and

project budgets in excess of $50 million. Key client projects included:

Motorola - Leading one of the world's largest cellular phone manufacturers

in developing and implementing a Business/ IT strategy for e-commerce and

reduce Information Technology cost by 15% of the total IT budget of $1

billion.

American Express - Performing an end-to-end high availability assessment

for one of the world's largest financial services firms. A primary goal to

migrate 80% of the customer base from live customer service centers to an

on-line self-service portal, while increasing system availability from

89.7% to a high availability environment of 99.5%.

MasterCard International St. Louis, MO

Director, Product Development- Global Technology & Operations 1996 - 1999

Managed the Product Development Group with the primary goal of identifying

and implementing leading-edge technical applications to create business

opportunities for MasterCard's widely dispersed international customer base

(Asia/Pacific, Latin America, and Middle-East/Africa). Provided high

quality services to internal MasterCard areas in operations, technology,

customer equity, and brand management. Major responsibilities included:

Managing a staff of 52 FTEs (product/project managers, application

developers, and business analysts) and $15 million budget to deliver new

and enhanced applications and products to global financial service

customers.

Designing and implementing a Credit Card Processing Center in Japan with

the objectives of in-country processing. This eliminated the need to send

the transaction back to the US.

Arthur Andersen LLP Los Angeles, CA

Manager, Financial Services Practice 1994 - 1996

Management Consultant specializing in IT strategic planning, process

improvement, and ERP Systems implementations (JD Edwards, PeopleSoft,

Oracle). Industry focus included financial services and

telecommunications. Managed a staff of 20+ consultants with a project

budgets up to $8 million. Executing methodologies in the areas of project

management, customer relationship management and cost containment. Led a

JD Edwards systems (Finance and Accounting) and process implementation

project for one of California's largest banks.

Education

MBA, Finance, Pepperdine University

B.S. Business Administration, St. Louis University

ITIL Certified, LEAN/Six Sigma Green Belt, IBM Certified Project Manager

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