Customer Service Manager

Janice C. Johnson

*** **** ****** ***. **

Orange, New Jersey 07050

Phone: 908-***-****

************@*****.***

PROFILE

Seeking a career with a progressive organization where I can utilize my skills,

knowledge and experience in management, operations, and customer service in a

challenging role that allows for advancement and growth.

WORK EXPERIENCE

Wyndham Hamilton Park Hotel, Florham Park, NJ 2010-Present

Banquet Server

• Set up and break down for large parties and meetings

• Greet guests as they arrive in the banquet hall

• Serve beverages and take orders

• Strived to exceed guest expectations

• Assist with clean up following events

Bank of America, Newark, NJ 2007-2009

Customer Advocate

• Assisted in mitigating loan losses by negotiating options and opportunities to

resolve debt and secure loan losses

• Assisting customers with hardship programs

• Trusting and Teamwork

• Responsible for reaching daily and monthly goals

• Contacted high-risk customers in order to secure payment arrangements and

strategies to protect the bank assets

Essex County College, Newark, NJ 2006-2007

Track and Field Manager

• Organized gym to facilitate practice

• Tracked team attendance and performance

• Administered fines and suspension to team members

• Conducted practices in coaches absence

• Traveled with team to out of state events

City Hall of East Orange, East Orange, NJ 2003-2005

Procurement Clerk

• Compared prices, specifications, and delivery dates in order to determine the

best bid among potential suppliers.

• Contacted suppliers in order to schedule or expedite deliveries and to resolve

shortages, missed or late deliveries, and other problems

• Responded to customer and supplier inquiries about order status, changes, or

cancellations

• Determined if inventory quantities are sufficient for needs, ordering more

materials when necessary

• Prepared purchase orders and sent copies to suppliers and to departments

originating requests

EDUCATION

Essex County College, Newark, NJ 2003-2007

Associates Degree

Social Science: GPA 3.0

Computer Skills

• MS Word,

• MS PowerPoint,

• Internet

REFERENCES

Available upon request

Contact this candidate