Call Center Agent

RICHARD K. WATT

*** ******** ****** **

Grand Rapids, MI 49503

616-***-****

E-mail: ***********@*****.***

.

WORK EXPERIENCE:

****-**** *** ********* *********

Financial Aid Coordinator

. Conducts financial aid information sessions and assists

students with completion of their applications.

. Informs student on available funding in accordance to

their needs assessment.

. Tracks student progress on financial aid packages.

. Determines eligibility for and tracking of Federal Work-

Study awards.

. Conducts entrance and exit interviews with students,

advising them of repayment schedule calculations.

2005-2008 UNIVERSITY OF PHOENIX

Admissions & Financial Aid Counselor/Recruiter

. Establish students' qualification for admissions by

evaluating transcripts and/or determine transfer

credits.

. Advise undergraduate and graduate students regarding

admissions and degree completion requirements.

. Provide academic advisement for all students throughout

their academic program.

. Assist students to ensure financial processes are in

compliance with established federal and state

regulations.

. Develop academic and financial plans for degree

completion.

. Enroll students for the University's undergraduate and

graduate programs.

. Counsel students on course selection, class scheduling,

school adjustment, study habits, and career planning.

2002-2004 MAXIMUS

Student Loans Collection Specialist

. Phone collection of overdue defaulted student loans.

. Customer Service work contracted by the U.S. Department

of Education.

. Read and entered financial statements for analysis.

. Analyzed credit information to advise and recommend

specific solutions.

. Processed direct check and credit card information for

payments.

. Skip traced using Internet resources to find new

addresses of customers.

. Obtained credit records from credit reporting agencies.

. Maintained record of collections and status of accounts.

. Proficient in the Fair Debt Collection Practices Act

(FDCPA).

. Accomplishments: Rookie of the Month (July 2003), and

exceeded monthly collection goals.

2002. XEROX - THE COPY SHOP

Authorized Xerox Sales Agent/ Account Manager

. Serviced a territory of over 2,000 established

customers.

. Generated new business through cold-calls, developing

leads, and follow-up visits.

. Conducted face-to-face customer appointments and product

demonstrations.

. Developed written sales proposals and presented them to

customers.

. Orchestrated direct mail campaigns including brochures

and flyers.

. Provided high-end office solutions for The Hampton Inn,

General Electric, Bistro Bella Vista, and the Days Inn.

. Attended corporate training and advanced product

certification courses.

. Accomplishments: Certificate of Completion from the

Xerox Document University, and achieved monthly sales

quotas of $30,000 revenue.

2001- D. S. MAX

Office Manager/ Sales Representative

. Organized in-store credit card promotions for K-Mart and

Wal-Mart.

. Coordinated door-to-door campaign work for Wheelchair

Sports Teams such as The Grand Rapids Pacers and The

Detroit Thunderbirds.

Office Supervisor/ Sales Representative

. Recruited, screened, interviewed, and trained sales

staff.

. Designed and developed a new client base including TGI

Fridays and The Fort Wayne Fury.

Promotions Manager/ Sales Representative

. Supervised the placement of sales personnel for clients

such as Papa Johns, Dominos, Pizza Hut, and Mancinos.

. Door-to-door work for The New York Yankees, New York

Islanders, Lentz, Firestone, and Blockbuster Video.

EDUCATION: COLLEGE OF MOUNT SAINT VINCENT - Riverdale, New York

. Bachelor of Arts.

COMPUTER Word, Excel, Access, PowerPoint, Publisher, Print Shop,

and ACT

LITERACY

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