Customer Service

Rachel Marks

*** ** ***** **. ******* PA ***** 717-***-****

rmarks1027@g

mail.com

SUMMARY

Energetic, adaptable human service worker who has a passion for social justice eager to dedicate time

and resources to assist those in need

EDUCATION

PENN STATE UNIVERSITY, STATE COLLEGE, PA

Bachelor of Arts, 2013

Major: Sociology; Minor: Human Development and Family Studies

GPA; 3.53; Cum Laude

EXPERIENCE

PARTICIPATED IN SOCIAL JUSTICE INITIATIVES AS FOLLOWS:

•

ACTIVE MEMBER OF “DEAR HERO” CLUB, A GROUP THAT MET

REGULARLY TO PACK AND SEND CARE PACKAGES TO ACTIVE

MILITARY MEMBERS

ENTHUSIASTICALLY INVOLVED IN BIG BROTHERS/BIG SISTERS

ORGANIZATION

ACTIVE STUDY OF HOMELESSNESS INCLUDING TRAVEL TO AND

INTERACTION WITH HOMELESS POPULATION IN WASHINGTON, D.C.

AREA

PARTICIPATED IN THON ACTIVITIES TO SUPPORT ST. JUDE’S

CHILDREN’S HOSPITAL

Hanover, PA

Personal Care Attendant

United Cerebral Palsy 2013-present

Interacted with clients to determine preferences, provide assistance with activities of daily living, and

assisted with movement towards the development and implementation of meaningful goals

Experienced working with individuals who have significant mental/physical health disabilities and have

received recognition for having an ability to be respectful, professional, and helpful to clients who are

facing challenging obstacles

Willing to coordinate and complete practical activities as needed, including: household tasks, such as

laundry, dusting, washing dishes, vacuuming; cleaning and organizing client’s living quarters;

facilitating games and attending community outings

Crew Member Hanover,

PA

Wendy’s 2006-

2014

Trained new employees on front end operation. Checked in with trainees on a regular basis to assess

performance. Answered questions in regard to operation and product. Offered hands-on assistance when

needed

Served fresh, hot food in a timely manner with a smile

Took necessary steps to meet customer needs and effectively resolve food or service issues

Closely followed standard procedures for safe food assembly and presentation to ensure customer

satisfaction

Worked well with other team members and appropriately answered customer questions

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