Customer Service, bus driver, and defensive driving course

C

IERRA

B

ETNEY

**** **** ***** *****, *******, GA 30076 • Cell: 678-***-**** • *********@*****.***

Professional Summary Reliable and personable Truck Driver who consistently exceeds quality standards in delivery operations. Proficiency in GPS and XATA. Experienced bus driver professional with strong leadership and relationship-building skills. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Assistant manager, and warehouse packer excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline- driven environments. Skills

Safe driver training Doubles and Triples Endorsements Clean DMV printout Perfect attendance record Delivery experience Effective communication skills Class-C driver Understands local routes Dependable and reliable Trusted key holder Creative problem solver Quick learner Strong client relations Proficient in cash management Shipping and receiving professional Credit card processing Organized Deadline-driven Material handling Team leader Hard working and self-motivated Flexible schedule Work History Bus Driver, 08/2012 to 11/2014 North Fulton Transportation – 410 S.Main St, Alpharetta, Ga 30009

Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order Reported any mechanical problems encountered with vehicles Managed loading and unloading of personnel and cargo Drove multiple routes transporting children to and from school Successfully picked children up on time at the correct stops, and never missed a day of work.

Packer, 02/2008 to 12/2010 Atlanta T shirt Factory – 1815 Hembree rd. Alpharetta, Ga 30009

Answered an average of 15 calls per day by addressing customer inquiries, solving

problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. When shirts came off the iron I also folded and packed items in boxes and put them on the truck for dilivery

Assistant Manerger, 03/2010 to 03/2012 Family Dollar – 1047 Alpharetta Hwy, Roswell, Ga 30075

Investigated and resolved customer inquiries and complaints in an empathetic manner. Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Trained staff on operating procedures and company services. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Developed reputation as an efficient service provider with high levels of accuracy.

cashier, 02/2006 to 12/2007 Checkers/Rallys – Covington, GA

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Prepared all food orders within a 2-3 minute time frame. Handled currency and credit transactions quickly and accurately. Strictly followed all cash, security, inventory and labor policies and procedures. Followed food safety procedures according to company policies and health and sanitation regulations. Education High School Diploma: 2005 Newton High School - 1 Ram Drive Covington, Ga 30014

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