Customer Service Assistant

****-* ****** *****, ***********, NC *****

252-***-**** *****************@*****.***

Luckea S. Benston

Objective:

I am seeking a responsible and challenging customer

service/administrative/billing/dental technician/ phlebotomy technician

position that will utilize my background and expand my knowledge while

offering new opportunities for personal and professional advancement.

Summary of Qualifications:

HIPPA Certification

Operations Security Fundamentals

Leadership Trained

BLS Certified

Phlebotomy National Certification

Professional Experience:

Nice Smile Family Dental Greenville, NC June 2013-January 2014

Front Desk Receptionist

Responsible for answering the telephone, checking in/checking out

patients, collecting payments from patients, verification of active

insurance, scheduling/rescheduling patients, recalling patients for 6

month or annual dental cleaning and checkup, calling patients for

follow-up appointments, signing of record release forms, copying and

mailing of records, creating new patient record and entering new

patients into the system.

Assisted finance department with entering insurance checks, printing

insurance claims, reviewing reports for outstanding balances.

HIPPA Officer.

Responsible for ordering and receiving of clinical supplies.

Responsible for maintenance of dental equipment.

Responsible for computer issues.

Convergys Greenville, NC December 2010 - October 2011

Call Center Representative

Responsible for receiving calls and assisting pharmacies or physician

with prescription overrides, claim rejections and reversals, patient

benefits information for claims, co pay and indemnity.

Explanations and ensuring the client are participating pharmacies or

prescribers for different health plans.

Ensuring accurate documentation of all calls that were received and/ or

transferred.

Ensuring accurate transfer of calls to department that were beyond the

job scope.

Ensuring 100% customer satisfaction with every call.

West Corporation Rock Mount, NC October 2010 - December 2010

Call Center Representative

Responsible for receiving and assisting patient callers in refill

orders, account updates, tracking of shipment of medications when

applicable, vacation override if possible, and explanation of benefits

to the patients.

Creating or adding new patients to the system.

Ensuring accurate documentation of all calls that were received and/ or

transferred.

Ensuring accurate transfer of calls to department that were beyond the

job scope.

Ensuring 100% customer satisfaction with every call.

P&M Management Greenville, NC August 2009 - May 2010

Administrator/ Billing Specialist/ Receptionist

Responsible for receiving and transferring incoming calls to designated

personnel.

Ensuring that Monday morning meeting folder, schedule, and all required

documents were prepared and ready for Boss's Monday meeting.

Ensure that billing was billed accurately and in timely for over

$250,000 a week. Researching all denied claims for 5 companies I

billed, keeping continual report of progression and successfully

communicating them back to the owners of the company.

Completed weekly time schedule for 10 staff members.

Correlated weekly staff meeting and preparation of all required

documents for weekly meetings.

Ensuring accuracy of billing company's total weekly amounts billed for

all companies and totals paid and differences for all companies billed.

Responsible for training new technicians on proper steps for billing and

research for the Medicaid billing system through webclaims.

U.S Navy/Navy and Marine Corps Reserve Center San Diego, CA September

2006-September 2007

Head Medical Department Representative

In charge of supervising eight Navy medical personnel. Ensuring that all

medical providers had 100% coverage on the first weekend of every month.

Trained new personnel on the effective operating procedures of the

medical department.

Responsible for maintaining and computing Navy and Marine Corp reservist

and active duty medical records and information daily into the Medical

Readiness Reporting System.

Orchestrated availability in appointments with the neighboring clinics

for reservist during the month, outside of the allotted drilling

weekend.

Assisted with unit mobilization to Iraq.

Administered immunization shots and withdrew blood for lab testing.

Taking vital signs on patients.

Handled all injured marine reports for the command. Liaison between the

patient and BUMED for statuses, updates in paperwork and conditions, and

reporting codes.

U.S Navy/Naval Hospital Sigonella and Flight line Clinic Sigonella,

Italy August 2004 -August 2006

Front Desk Receptionist/ Assistant Supervisor/ Training Officer

Ensuring exceptional customer service via face to face method or over

the telephone, leaving customers completely satisfied.

Effectively scheduling and/or rescheduling patient appointments

Responsible for tallying Dental Individual Readiness Sheet (DIRS) and

inputting codes and accountability numbers into the DENCAS reporting

system weekly for 4 doctors, 1 hygienist, and 1 prophylaxis technician.

Maintaining 100% doctor coverage on a daily basis.

Responsible for ensuring that every new medical/dental assistant was

properly trained in all areas of the clinic and informed of all standard

operating procedures of the clinic.

In charge of scheduling, updating, training personnel, and tracking

training for all dental personnel.

Central processing and sterilization technician: mixed cleaning

solutions for cleaning of instruments; cleaned, packed, and wrapped

instruments in appropriate packing and sterilized.

EMT qualified (EXP: Jan 08)

Trained in Medical Assistant competencies (i.e., venipunctures, vital

signs, suturing, Subjective & Objective of the SOAP notes)

Medical cross training.

U.S. Navy/ Branch Dental Clinic Camp Lejeune, NC July 2001-August

2004

Chairside Assistant/Assistant Supervisor/Dental Readiness

Coordinator/Front Desk Receptionist

Accurately charting codes for treatment given to patients that were seen

daily.

Maintained a supply budget of approximately $3500 a quarter for the

clinic.

As Safety Officer; organized corrosive locker and updated safety

information and regulations.

Front desk receptionist; scheduled/ and or rescheduled appointments for

patients.

Collaborated with the Base Commanding Officer and Command Sergeant Major

on Dental Readiness on a weekly basis.

Ensured the Dental Individual Readiness Sheet (DIRS) were accurately

accounted and computerized in the system on a daily basis for 1 doctor

and 1 hygienist.

Hazmat Representative: responsible for updating all Material Safety Data

Sheets Binders, ensuring that it contained ingredients sheet, spill

sheet, and manufacturer's information sheet. Informed all staff of

location and updates of binder and making sure that spill kits were

assembled with complete contents for spills.

Central processing and sterilization technician: mixed cleaning

solutions for cleaning of instruments; cleaned, packed, and wrapped

instruments in appropriate packing and sterilized.

Dental expanded functions qualified, operated in multi-chair dentistry.

Assisted in medical triage in Iraq, and was responsible for patient

numbering and tracking within the camp until medevac'd.

U.S. Navy/ Branch Dental Clinic Great Lakes, IL June 1999-May 2001

Chairside Assistant/Assistant Supervisor

Assisted the dentist in preventative care, surgical care, periodontal

care, endodontic care and prosthodontic care.

Multi-chair trained and expanded functions trained.

Supervisor for 41 technicians for preventative dentistry and dental

surgery.

Assisted in Multi-chair dentistry for preventative care.

Trained technicians in preventative dentistry and oral surgery.

Operating Room trained.

Dental officers, 67 dental technicians, ensuring 100% coverage.

Central processing and sterilization technician: mixed cleaning

solutions for cleaning of instruments; cleaned, packed, and wrapped

instruments in appropriate packing and sterilized.

Education:

August 1994-May 1998 Washington High School

Washington, NC

December 1998-March 1999 U.S. Navy Boot Camp

Great Lakes, IL

March 1999-June 1999 U. S. Navy Dental Assistant

School Wichita Falls, TX

April 2005 U.S. Navy/Center for

Naval Leadership Coronado, CA

August 2007-May 2013 East Carolina University

Greenville, NC

July 2014-November 2014 Pitt Community College

Greenville, NC

Contact this candidate