Customer Service Administrative Assistant

YAHAIRA TORRES

SUMMARY

Diligent and ambitious bilingual professional with over 10 years’ experience providing administrative support at an

executive level. Detail oriented with strong organizational skills with the ability to handle several task simultaneously.

Proven ability to identify, analyze and solve problems with excellent communication skills and ability to network at all

levels. Able to work in a diverse environment and open to new challenges .

PROFESSIONAL EXPERIENCE

2014-Present ALEXION PHARMACEUTICALS, INC. (KFORCE Contractor)

Administrative Coordinator, Global Security and Site Operations & Engineering

Administration & Organization

• Created highly effective organizational and filing systems, including quick and thorough

indexing and filing resulting in easy access to critical information for major construction project

• Coordinate and set up high-level conference calls, board and management meetings,

special events and travel arrangements for top executives.

• Manage PCard and process expense reports in a timely manner; pivot tables to track

spending of $132 Million dollar project

• Updated and maintained Directors calendars and daily agendas

• Collaborate with Legal Department to ensure contracts are executed with accuracy

• Create extensive amount of purchase requisitions

Communication & Client Relations

• Answer incoming calls and in-person inquiries from clients and colleagues; treated each person

with respect and provided information and referrals.

• Write, proof read and edit highly confidential correspondence and other documents to ensure

accuracy and consistency.

2011-2013 MIDWESTERN CONNECTICUT COUNCIL ON ALCOHOLISM

Administrative Assistant/Outreach Coordinator (Vice President of Behavioral Health),

• Complied essential information creating a profile for each client developing an assessment for

treatment.

• Observed and documented client behavior to review and confer with other professionals to

evaluate conditions of client.

• Facilitated daily groups and meeting with clients relevant to drug and alcohol dependency.

• Provided transportation for clients into rehabilitation facilities.

• Responsible for establishing relationships with community leaders and raising awareness.

• Acted as the liaison between law officials, counselors and admissions coordinator obtaining

information on perspective clients preparing for possible admit.

2008-2011 BOZZUTOS WHOLESALER, INC.

Executive Administrative Assistant (Vice President of Procurement),

• Slashed inventory losses saving the company approximately $500k by implementing and

developing an accurate and efficient method of managing inventory movement.

• Initiated collaboration with IT specialist and redesigned company database to communicate

effectively with vendors and customers.

• Served as liaison between customers, vendors and VP of procurement documenting issues and

concerns then analyzed, identified and made necessary adjustments.

• Managed forecast and purchasing to maintain adequate supply and on order amount based on

company goal and budgeting.

• Identified product availability issues and operational problems relating to distribution,

accounting, vendor relations, planning and customer service.

2008 PRATT & WHITNEY (Kelly Services 3mth assignment)

Administrative Assistant F117 Engine (team of 10)

• Arranged Domestic Travel and prepared itinerary for F117 Team.

• Served as liaison between vendors and F117 Team out of San Francisco, CA.

2004-2008 ADDISON BAIL BONDS

Executive Administrative Assistant (CEO),

• Executed bail bonds on power of attorneys generating in approximately $300k in revenue.

• Managed and monitored all forfeitures creating a monthly log report; which helped mitigate

financial losses.

• Supervised and instructed team members on making sound judgment before executing a bond.

• Facilitated monthly meeting with individual team members.

• Tracked any forfeited bonds utilizing relationship built with law officials as well as conduct

investigation, perform surveillance all in accordance to state laws.

2000-2004 STRATEGIC FINANCIAL PLANNING

Executive Marketing Assistant (CEO, Financial Advisor)

• Implemented scanning system to secure all client documentation eliminating chances of lost

information.

• Arranged travel, prepared itinerary, orchestrated special events and reservations.

• Completed Property & Casualty, Life Insurance and Annuity applications while building

relationship.

• Verified and monitored client financial condition on a daily basis.

• Identified and cultivated prospective clients to build business.

EDUCATION

Norwalk Gibbs College: Associates Degree in Business Administration & Applied Science 2004

SKILLS

Windows, Mac, MS Office (Word, Excel, PowerPoint, Outlook, Lync, SharePoint), SAP, Concur, Customer Service,

Strong Communication Skills, Analytical Skills, Problem Solving, Conceptual Thinking and Teamwork

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