Customer Service High School

Location:

Posted:

December 10, 2014

Adele Bernard

402-***-**** ****************@*****.***

Profile:

• Diligent, detail orientated, knowledge off office functions with experience as a receptionist, service

cashier and retail management.

• Excells at multi-tasking in a fast paced environment. Completes work and projects in a timely

manner.

• Superior telephone, customer service, clerical and computer skills with basic knowledge of MS Word

and Excel.

Experience:

BMW of Henderson Henderson, NV 3/14 - present

Service / Parts Cashier

• invoice and process repair orders, collect payment from clients, make service appointments

• close out parts invoices and file invoices, answer incoming and direct calls to proper department or

individual.

• Resolved clients issues with complaints, if need be directing them to management.

Pohanka Acura Chantilly, VA 11/08-

4/12

Receptionist

• Answered a multi line switchboard, greeted clients as they walked in the showroom.

• Assisted clients, sales staff and management.

• Resolved clients issues with complaints, if need be directing them to management.

Lowes Woodstock, VA 11/07-4/08

Cashier / Customer Service

• Assisted customers with check out, returns, finding items in the store and any other needs they may

have.

• Answered store phones, directed calls, resolved customer complaints, if need be directing them to

management

Pilgrim’s Pride Hinton, VA 1/03 –

9/04

Jack - Refrigeration - Electrical Parts Clerk

• Restructured parts room, ordered, invoiced

• Responsible for inventory for Jack, Refrigeration and Electrical parts for the poultry plant.

Education:

• Graduate of Bonanza High School Las Vegas, NV 1990

References:

• Available Upon Request