Customer Service Administrative Assistant

LEATHA J. YATES

*** ****** ****** *** ***** Hillside NJ 07205 908-***-****

*************@*****.***

ojective

Administrative Assistant Position with focus on Client Specialist with Team Player, dedication

Great interpersonal skills. Goal Oriented team player position within a professional setting.

Skills

Software

Proficient in MS Office, Excel, oracle and Power point, 35 wpm typing speed, filing customer

service and multitasking ability, SAP experience, Siegal (USCW) system, Nasco, Blue Card.

Excellent verbal and written communication skills, proven ability to work in independently or

within a team

Experience

9/14-11/14 Billing Specialist, Ricoh, West Caldwell

Entered maintenance/contract data into billing system, obtained meter reads, purchase order

numbers, and other billing information.

Created and maintained contract records and billing, maintaining customer files, worked with

IKON locations to resolve discrepancies in billing.

Answers incoming calls from internal or external customers regarding questions or

invoicing/options and proactively resolved outstanding issues

Created additional reporting/spreadsheets as requested by customer or Sales professional.

Corrected incorrect meter/base billing as identified by Analyst, reported unbilled contracts

information and forwarded vendor meter collected to appropriate vendor on a monthly basis.

03/14- Account Receivable Representative, MedAssets

05/14

Claim processing and reviewing claims for manual and electronic billing submission

Identify billing errors and correction and resubmit claims to insurance carriers.

Print and mail UB04s or HCFA 1500s as necessary for account resolution

Post cash receipts onto the general ledger, receive payments, and post to patients accounts.

10/11- Testing Operations Benefits Analyst, Medco/Express Scripts, Franklin Lakes NJ

05/13

Processed standardized benefit design requests in the ESI system, Track and report progress to

help assure deadlines were met

Maintain and file client documents related to benefit request.

Provide support to external and internal clients and help resolve benefit requests

Compliance Coordinator

Review, research, and processing all documents received regarding privacy issues within the

Medicare D unit.

Scan documents images into the system and processed forms.

Perform Data Entry with a high degree of accuracy; processed 150 Personal Rep forms per day

using the SAP software system, also resolved issues of irate customers.

01/88- Member Service Coordinator, Horizon Blue Cross Blue Shield, Newark NJ

03/11

Generate Outbound calls and receive incoming calls regarding patient deductible and

Coinsurance and Deductible, utilizing SAP software Claim processing and reviewing claims

for manual and electronic billing submission

Identify billing errors and correction and resubmit claims to insurance carriers.

Print and mail UB04s or HCFA 1500s as necessary for account resolution

Post cash receipts onto the general ledger, receive payments, and post to patients accounts and

miscellaneous cash receipts onto the general ledger.

Maintained great Customer Service while assisting in 60-80 calls per day.

Accurately process customer claims and adjustments in high intensity work environment.

Prepared and scanned high volumes of documents images into the system and processed

claims.

Education

9/80-6/84 Diploma, Frank H. Morrell, Irvington NJ

7/84-1/85 Bookkeeping Certificate, Training Inc., Newark NJ

1/2000- Computer Skills, Information Technology 2000., Union NJ

8/2001

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