Customer Service High School
Resume:
Ariana Emenheiser
York, Pa, 17406
*********@*******.***
Nov, 18, 2014
Dear hiring agent at the Milton Hershey School,
I am applying for the job of Flex Transitional Living Assistant. In December of 2014, I
will have my Bachelors degree in Sociology and Anthropology with a minor in Criminal Justice.
I have many qualifications that would make this job a perfect fit for me. I am well organized and
enjoy working with students. I am proficient in Microsoft Word, Excel, PowerPoint, Outlook,
SPSS, and with social media. I am also proficient at analyzing situations and coming up with a
solution that is best for all parties involved. I have lived in a dorm setting for the past 3 years
which makes me quite familiar with the interworking of dorm life. Since I will be a recent
college graduate I can help students come to terms with what college is like after high school. I
spearheaded and organized the Red Flag Campaign on dating violence at Mansfield University
this past October which was a success. Through this experience I have become proficient in
organizing panel discussions, bring in outside speakers, and marketing the event to get the
program out on campus and into the community. With this experience I am confident that I will
be able to contribute to refinement of programs as well as implement new programs. I have also
been a treasure of two clubs on campus as well as being a cashier which has taught me
proficiency in setting up budgets, and handling money. I have experience in mentoring and
advising students on what classes to take and activities they should participate in to maximize
their learning experience and prepare them for their future career.
Thank you for your time and I look forward to hearing from you in the near future.
Respectfully,
Ariana Emenheiser
Ariana Emenheiser
860 Green spring Road
York, PA 17406
e-mail: *********@*******.***
SUMMARY OF QUALIFICATIONS
I possess an up to date education in Sociology and Anthropology with a minor in criminal justice. I have a
strong ability to analyze data and situations to find the best outcome for all individuals involved. I have the
ability to watch and observe people. I have strong skills in prioritizing tasks, and meeting deadlines. I
have a strong ability to design and then follow through with projects and campaigns. I pay strong attention
to details. I am also a very organized, goal oriented person that is dedicated to helping others and being a
role model. I am also proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
EDUCATION
Mansfield University Mansfield, Pennsylvania
BA Sociology and Anthropology
Minor Criminal Justice 2011 to 2014
Research and analyzing data
SPSS proficient
Spearheaded/ organized the Red Flag Campaign against dating violence on Mansfield
University Campus
Analyzing situations
Treasure of Lambda Alpha Epsilon/ Professional Criminal Justice Fraternity
Treasure for the Sociology/Anthropology Club
Mentor freshman students in picking classes and on what to expect the next 4 years in
college
Microsoft, Excel, PowerPoint and Outlook proficient
Below 100 certified
Volunteer with girl scouts to help them achieve their criminal justice badge
Theater
Choir
Northeastern High School Manchester, Pennsylvania
Graduated 2011
Advanced Studies
Drama Club
Band
Chorus
Select choir
TECHNICAL SKILLS: Microsoft Word, Excel, PowerPoint, SPSS
WORK EXPERIENCE
Amazon September 2013 to Present
Sorter /Picker/Prep Etters, PA and Carlisle, PA
Over 1 years experience as an order picker
Picking Orders
Obtained products from bins and shelves
Read orders to determine catalog number, size, color, and amount of goods.
Material inspection
Safety precautions
Quantity verification
Quality Assurance
Loading and unloading
Page 2 of 4
Hand-Held RF terminal proficient
Work area cleanliness
Profound ability to operate tugger and pallet jack safely and efficiently
Mansfield University 2013 to Present
Receptionist/Student worker in counseling center Mansfield, PA
Greeted, assisted and directed, patients, guests, visitors, and the general public
Answered all incoming calls and handled callers inquiries
Set up appointments for the counselors
Paperwork
Received, directed and passed on fax messages
Directed the employees, patients, and guests to the right staff member
Provided word-processing and clerical support
Proficient with a copier
Work area cleanliness
August 2013-December 2013
Wal-Mart
Cashier Mansfield, PA
Skilled in providing prompt and friendly customer service
In-depth knowledge of operating cash register and maintain cash draw
Well versed in performing monetary transactions such as giving and receiving change
Knowledge of gift cards, food stamps, cash, check, and processing coupons
Demonstrated ability to balance all transactions run though assigned register, including
check, register receipts, currency, and credit card
Five Below 2010 to 2013
Cashier/Stocker York, PA
Skilled in providing prompt and friendly customer service
Able to look at and set up store planogram
Able to answer the telephone
In-depth knowledge of operating cash register and maintain cash draw
Well versed in performing monetary transactions such as giving and receiving change
Knowledge of gift cards, cash, check, and processing coupons
Demonstrated ability to balance all transactions run though assigned register, including
check, register receipts, currency, and credit card
Ability to restock shelves and drink coolers
Recovering and cleaning
Child Care 2008 to 2015
Babysitting/Autistic Children/Infants/Toddlers/School age York, PA
Control and care for kids at the employer’s residence
Prepare bottles and snacks for infants and children
Prepare meals for children
Change diapers for infants and severely autistic children
Organize and take part in leisure activities such as games, crafts, outing and exercise
Help with homework
Help children with social interaction
Keep an eye on children’s activities during meals and rest periods, as told by parents
Take care of the emotional comfort of children
Carry out light housekeeping duties
Basic pet care
Page 3 of 4
Page 4 of 4
Contact this candidate