Customer Service Sales

D EBORAH A . G REEN

**** ****** **** *** • Plant City, FL 33566 • 315-***-**** • **********@*****.***

Hands-on management professional with 30 years of experience directing all aspects of operations for a variety of

industries. Track record of excellence in expense control, income management, and cost reduction. Demonstrated

abilities in problem analysis and resolution. Recognized for developing and maintaining strong, trusting client

relationships. Experience in construction and waste water and water treatment plant operations, including contractor

management, safety operations, and regulation compliance. Background also encompasses 18 years in operations

management for a federal credit union. Core Competencies include:

Human Resources Management • Sales & Marketing • Cross-Selling • Strategic Planning

Budget Administration • Customer Service • Staff Management

PROFESSIONAL SUMMARY

Community Manager, YES! COMMUNITIES 2011-2014

Spearheaded all aspects of business operations for a 200-site all-ages community. Controlled community expenses, managed

company assets, and collected all rent and loan monies to meet company delinquency rate. Coordinated advertising and

marketing plans to maximize community occupancy. Served as primary company representative handling all resident

complaints and concerns in a professional manner. Managed sales and service team. Recruited and trained staff. Oversaw

management of company’s policies and procedures.

• Received the 2012 Big Dog Award, an annual awarded presented to top community manager (out of 12 company

properties) for excellence in the areas of collections, sales, and net operating income (NOI).

• Recognized with multiple monthly awards in 2013 for community sales, NOI, and collections.

Property Manager, H OM ETO WN A M ER I CA 2009-2011

Managed daily operations of all-ages communities, each with more than 200 sites, including budget administration, rent

collection, and legal issues. Oversaw construction functions, including negotiating and managing contractors. Served as the

safety trainer for the community staff. Promoted positive relationships with residents, employees, vendors, and contractors.

• Increased the community’s NOI and achieved a 96% audit score on the community’s business record management.

Reduced emergency costs, producing significant savings and leading community to rank 10th out of 129 communities.

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Property Manager, KDM DEVELOPMENT CORP 2005-2009

Oversaw 3 mobile home communities, totaling 318 sites, directing all aspects of park operations, property leases and sales, rent

collection, evictions, and legal matters. Managed the community’s water treatment plant, maintaining compliance with state

and federal regulations. Supervised maintenance staff and outside contractors, ensuring parks consistently maintained the

highest appearance standards. Trained maintenance staff in safety measures. Ensured 24/7 emergency coverage. Administered

3 bank accounts and petty cash funds. Maintained positive relationships with all residents, employees, and management.

• Supervised capital improvement projects, including the installation of 2 septic systems costing over $125K.

• Reduced costs and increased revenue by spearheading special projects assigned by the home office, including

management of company wireless and land line phone accounts.

Vice President of Operations, NORTHERN FEDERAL CREDIT UNION 1985-2002

Spearheaded all aspects of operations across 5 offices. Established operational policies, procedures, objectives, and goals.

Served as company liaison in business and trade association contracts. Represented the company within the congressional

district, participating in lobbying efforts at the local and national levels. Created and implemented disaster recovery plan.

• Played key role during company’s growth from $5M to $73M in assets.

• Increased profits and reduced revenue losses through implementation of Risk Based Lending Program that increased

consumer loan volume.

• Consulted with architects, contractors, and local businesses throughout design and construction of 3 new branch

offices, completing all projects on or below budget.

Career Note: Served as a substitute teacher for the Jefferson Lewis BOCES, 2003-2005.

EDUCATION & TRAINING

Notary, Mastering Manufactured Home Community Management, GFA Management

Principals of Banking. Jefferson Community College, Accounting 1, Cortland Community College, Lending Solutions,

University of Lending, NYS Certified Manufactured Housing Retailer

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