Customer Service Technician

Annita Martinez

**** **** **** **., *** Vegas, NV 89108/ 702-***-****/ **************@*****.***

EDUCATION:

ALLEN SCHOOL, BROOKLY, NY Graduation: April 2011

Medical Insurance Billing & Coding, Diploma Obtained, GPA: 4.0

Community College of Southern Nevada, Las Vegas, NV Certificate of Completion 2006

Mental Health and Developmental Services Technician, Certification Obtained, GPA: 3.01

QUALIFICATION: Filling Systems Management Life Span Development

HIPPA Law Educations med iSOFT Version 14 software

Knowledge of ICD-9, CPT, HCPCS Issues of Substance Abuse

Allied Therapies Medical Terminology

Role of the Technician Medications Management

Understanding Psychopharmacology Introduction to Therapeutic Intervention

Health Information Management Conflict Prevention and Response Training

Interpersonal Communication for Health Professionals

ACTIVITIES & AWARDS:

Certified Mental Health and Developmental Services

Certification in Preventing Sexual Harassment

Certification of Appreciation Award

Certification in Emergency Evacuation & Preparedness

CPR/AED Certification

Certification in Defensive Driving

Employee of the Week Award

Certification in CPART A/B

EXPERIENCE:

RAWSON/NEAL PSYCHIATRY HOSPITAL 2004-Present

Certified Mental Health Technician III (CMHTIII)

• Managed and 4-6 technician

• Admission & Discharges process, transfers, by way of computer

• Data Entry, Word Processing, Avatar, and Medical Documentation, filling

• Maintain a therapeutic environment by interaction through socialization and recreation therapy

• Vital and Specimen’s Collections

• Conduct groups (community)

• Escort - meal, activities, medical hospitals (COBRAs)

• Monitor special observation in or out of restraints, unit rounds and room checks

• Patient’s body checks and property

• Verbal and physical interventions( C-Part A & B)

• Receive and give report on (patients)

• Translation (Spanish, speaking)

NEVADA PREMIER CARE

Personal Care Assistant (PCA) 2011-Present

• Assist with daily household chores and ADLs, companion

• Medication (reminders)

• Accompany clients to and from Dr. appointments, run errands

SKILLS & LANGUAGES:

Spanish, (speaking)

• Office equipment

• Computer (Microsoft office), (Avatar), (Med iSoft Verson 14 soffwere)

• Customer Service

• Organizational skills

• Public Service

• Supervisory skills

• Communication skills (PBX and Status Board Operator), (multiple phones and two way raidos, PA systems)

• Preceptor

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