Customer Service Manager

Michelle Reyes

**** ***** ****** *****

South San Gabriel, CA 91770

626-***-**** - Cell

Objective: Seeking to obtain a challenging position utilizing my twenty

years of experience in financial, clerical and customer service positions.

Bilingual: Spanish speaking and proficient in the reading and writing of

the language.

Work History

Home Energy Assistance Living, HEAL

1600 Potrero Grande Drive #6, Rosemead, California 91770

April 2011 - February 2014

Scheduling Clerk/Outreach Associate

Responsibilities:

. Make numerous incoming and outbound calls from Southern California

Edison's data base

. Made numerous copies, scanned large quantity of documents for eligible

customers

. Performed and in charge of all clerical and administrative assignments

given directly from Operations Manager

. Handled email correspondence of various assessors, office staff and

operations manager

. Responsible for routing Assessors to various cities for applicants who

may qualify for the Energy Savings Assistance Program

. Outreach various non-profit agencies and Regional centers to make the

community aware of the benefits of the Energy Savings Assistance

Program

. In charge of setting up a booth at various events offered by Regional

centers and non-profit agencies: FUERZA - talent show, Harbor Regional

Health and Wellness Fair, Familia Unida Annual Wheelchair Wash,

Disability Resource fairs and Another Way, to name a few.

September 2008 - January 2011

Office Manager

Dana's Housekeeping Personnel Service

Responsibilities:

. Responsible for reconciling and depositing fees collected by

housekeepers on a daily basis.

. Make numerous incoming and outbound calls

. Typed letters, reports and forms and preformed other clerical duties

for the company.

. Processed newly submitted applications

. Oversaw the schedules and duties of approximately 12-15 housekeepers.

July 2008 - September 2008

Various Temporary Assignments

Appleone Employment Agency

Responsibilities:

. Office Manager, Supervisor Gloria Molina Office in El Monte, Ca.

. Receptionist, County Counsel, Edmund D. Edelman Children's Court,

Monterey Park, Ca.

. Receptionist, Care 1st Healthcare, Monterey Park, Ca.

References Furnished Upon Request -

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