Service Manager
Resume:
Faizy Khan
Mobile- 932******* email - **************@*****.**.**
Residence Address - Bhavishya Deep, Bldg No.9, Flat No 14, 3rd Floor,
Ramesh Nagar, Amboli, Andheri (w) Mumbai - 400058
Career Objective
Seeking a career position within a Company, where professional experience,
education and abilities would leverage continuous growth and advancement of
my employer and myself.
Proficiency and skills
. Excellent communication skills with strong background working directly
with clientele and building and maintaining relationships.
. Innovative and result oriented team player focused on achieving
exceptional results in highly competitive environment that demands
continuous improvement.
Snapshot
. Qualified Commerce Graduate.
. Currently working with ALTIUS PHARMACHEM as Regional Anchor Manager
. Worked with Standard Chartered Bank, as Portfolio Service Relationship
Manger- Corporate Salary account.
. Excellent reasoning and analytical abilities and works towards gaining a
creative approach to formulating solutions.
. Proactive Professional with strong communication and relationship
management skills.
Professional Graph
May'13 - Till date
Regional Anchor Manger - Mumbai
Profile
. Setting up the Mumbai Branch Office and the Warehouse.
. Recruiting Staff
. Doing Data Profiling of customers.
. Maintaining relationship with the clients.
. Scouting for New markets globally.
Highlight
. Recently tied up with a Company for our firm as their Super Stockist.
. Have established business relations in Latin America - Brazil, Chile,
& Spain
Dec'07 - till Apr'13
Service Relationship Manager - Corporate Salary Accounts
Profile
. Strategizing every client meeting in order to assess the needs of the
clients and subsequently offer solutions ensuring not only client
satisfaction but also bank profitability.
. Offering investment and taxation solutions to the customers as per
their risk profiling and need analysis.
. Offering individual clients Financial Planning Advisory and Wealth
Management Advisory in order to help them achieve their financial
goals.
. Client Servicing for existing & New acquired clients
Responsibilities
. Ensuring customer satisfaction by achieving delivery & service quality
norms.
. Taking care of investment products (MF & INSURANCE) for the corporate
salary account customer
. Ensuring that highest service standards are maintained.
. Coordinating with internal operations teams to ensure smooth
uninterrupted flow of communication between the bank and the client.
. Creating and maintaining potential database of corporate clients
. Spreading product awareness at corporate with the help of corporate
presentation.
. Responsible for business development planning, forecasting, Resource
allocation and Marketing Activities
Highlights:
. Offered individual clients Financial Planning Advisory and Wealth
Management Advisory in order to help them achieve their financial
goals.
. Strategized every client meeting in order to assess the needs of the
clients and subsequently offer solutions ensuring not only client
satisfaction but also bank profitability.
. Excellent team worker and managed to achieve the best results with the
available resources
. Acquired good clients for the bank and ensured high standards of
service to all clients.
. Was responsible for bringing about the change personal banking by
achieving my monthly targets.
. Managing the portfolio for HNI clients.
. Have received awards & certificates for being the Best Service
Manager Pan india
. Received appreciation for selling highest number of SIPs among all the
Service Managers.
IT-Skills
. MS Office, Excel, Windows Vista,
Academic Credentials
. Bachelor of Commerce (Hons) from CU, Kolkata in 2005
. I.S.C. from Our Lady Queen Of The Mission., Kolkata in 2002.
. I.C.S.E. from Our Lady Queen Of The Mission, Kolkata in 2000.
Personal Details
. Date of Birth: Feb 29th, 1984
. Languages Known: English, Hindi, Bengali, Basic Spanish
. Likes: Reading Books, Listening music, Travelling
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