Customer Service Representative
Resume:
Stephanie Hardaway
Las Vegas, Nevada 89106
*****************@*****.***
Professional Experience
Penta-Group Financial, LLC, 5959 Corporate Dr. Houston, Texas, 800-***-****
Customer Service Representative, November 2006- April 2010
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
Alms Services, 18000 Bissonett Houston, Texas
Telephone Surveyor, September 2011 - present
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Screen respondents for top rated Focus Research Company
• Adjust sales scripts to better target the needs and interests of specific individuals.
Park West Staffing, Houston, Texas
Office Support, September 2006- October 2006
• Answer telephones, direct calls, and take messages.
• Review files, records, and other documents to obtain information to respond to requests.
• Review files, records, and other documents to obtain information to respond to requests.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Education
Houston Community College, Houston, Texas
Marketing Candidate, June 2013
\College of Southern Nevada
Additional Skills
• Client service skills, Excellent listening skills, Excellent communication skills, Strong customer handling skills, Excellent time management skills Proficient in MS Windows, Word, Excel, Able to communicate with internal departments for resolutions
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