Customer Service Representative
Resume:
RACHELLE T. SUAREZ
No. ** STO. ROSARIO VALLEY BAGUIO CITY
**************@*****.***
Bachelor of Science in Hotel & Restaurant Management
University of Baguio
January 2013 to November 2014
Compliance Analyst (VA)
Expitrans, Inc.
www.expitrans.com
1401 Dove St. Suite 260
Newport Beach, Ca 92660
ExpiTrans Inc is an end to end payment processing solutions provider of
credit card, debit card, eCheck & gift card processing needs.
Duties and Responsibilities
Ensure all merchants are using PCI compliant equipment, shopping carts,
POS, etc initially upon approval and through ongoing review, make sure
each merchant's terminal equipment is stored in VAR, keep an up to date PCI
Compliant terminal list
Ensure all merchants are using and passing their PCI compliance service
(through email and voice communication with agents and merchants)
Ensure all merchants are notified of Visa and MasterCard network rules and
security standards through the emailing of these documents from Visa,
MasterCard, Discover and American Express
Communicate critical card association rules, such as rights to appeal
penalties to merchants, research and communicate with acquirers over
ongoing compliance issues
Monitor merchant URL's for compliance with acquirer and card association
rules
Monitor chargeback rates and fraud rates for compliance with card
association rules
Develop educational press-releases for agents and merchants regarding
developments in the bank card industry
Send notifications of adjustments to terms of service to merchants and
agents
Ensure all new merchant files are completed and stored in VAR
October -December 2012
Outbound Telemarketer
Degree Authority
www.VHMnetwork.com
65 Broadway, Suite 1808
New York, NY 10006
Duties and Responsibilities
I am responsible for calling potential students who would like to enroll,
who has plans in going back to school. Need to qualify to see their
interest and connect them to an advisor.
- Company is based on lead generation for higher educational institutions.
Position entails reading a script, qualifying leads, and forwarding
interested and qualified users to the US Call Center.
April 2012 - September 2012
Customer Live Chat Representative
Autos
Live Admins LLC
www.LiveAdmins.com
www.WebGreeter.com
Duties and Responsibilities
I am a live web-site attendant, a part of online support team. Where
I am operating from a remote location. We partner with the dealership to
make it certain that someone is available to assist customers 24/7. If, for
some reason, I cannot answer questions to customers satisfaction, it is my
job to find someone who can.
I am here to help navigate the web site easily and connect customers to the
best person available in our staff for further assistance.
December 2010 - March 2012
Executive Representative (financial account)SALLIEMAE STUDENT LOANS
SERVICING DEPARTMENT
AEGIS PEOPLESUPPORT
SM Fiesta Strip
Harrison Rd, Baguio City
Duties and Responsibilities
Being the front liner of a financial account, it is my responsible to give
importance to the needs of customers and must maintain a positive attitude
in helping and providing their needs to meet their satisfaction.
Able to guide, check and give options if the student if qualified to have
a loan itself or need a cosigner to be approve.
March 2010 - November 2010
Executive Representative (financial account) SALLIEMAE STUDENT LOANS
SALES DEPARTMENT
AEGIS PEOPLESUPPORT
SM Fiesta Strip
Harrison Rd, Baguio City
Duties and Responsibilities
Being the front liner of a financial account, it is my responsible to give
importance to the needs of customers and must maintain a positive attitude
in helping and providing their needs to meet their satisfaction.
Able to give options to students who cannot pay their debt, give them the
option to differ payments.
Able to up sell additional features such as advantage cards where they can
earn points to redeem as cash to help students pay down their student
loans.
March 2008 - Febuary 2010
Customer Service Help Desk (financial account) CAPONE CREDIT CARD
SITEL PHILIPPINES
BCEZ Loakan Road, Baguio City
Duties and Responsibilities
Being the front liner of a financial account, it is my responsible to give
importance to the needs of customers and must maintain a positive attitude
in helping and providing their needs to meet their satisfaction.
Able to cancel the credit card once it is lost.
Able to monitor and check transactions which may claim as fraud.
Able to sell additional features to protect the customer's credit card.
Able to qualify and check if customer's rate can be lowered.
Energetic and willing to assume increased responsibility.
Resourceful and committed; can be counted on to get the job well done.
Hardworking; can work on a fast pace environment.
Trustworthy of good moral character.
Flexible and people oriented.
Amenable to working in a shifting schedule.
Loves traveling.
Able to maintain positive attitude when dealing with difficult customers.
AGE: 30
RELIGION: Roman Catholic
DIALECTS: English, Tagalog,
PLACE OF BIRTH: Baguio City
BIRTH DATE: July 5, 1983
Taz Pichon
SUPERVISOR
SERVICING DEPARTMENT
AEGIS PEOPLESUPPORT
BAGUIO CITY, PHILIPPINES
SALLIEMAE STUDENT LOANS
Cyril Dulay
COACH
TMOBILE MAKATI, PHILIPPINES
EDUCATION
WORK EXPERIENCE
PERSONAL
PERSONAL INFORMATON
REFERENCE
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