Customer Service Administrative Assistant

Karen Cheek

*** ******’s Way Moncure, NC *****

919-***-**** • ***********@*****.***

OBJECTIVE

Highly skilled and efficient administrative assistant with a dynamic medical billing and coding education, seeking to

continue healthcare career through opportunities with an industry leading organization.

QUALIFICATIONS

• Experienced with Microsoft Word, Excel, PowerPoint, Outlook

• Written and verbal communications (letters, emails, presentations, face-to-face communications)

• Problem solving skills

• Time management skills

• Attention to detail

• Resource inventory (counting or tracking office supplies)

• Data entry (experience using 10-key number pad)

• Data inventory (organizing, recording, storing, or saving information)

• Following directions

• Reviewing, evaluating, and improving processes

• Team player

• Dependable

• Complete tasks on time

• Flexible

• Trustworthy

• Organized

EDUCATION

Ultimate Medical Academy - Online – Tampa, FL 3/2015

Program/major/degree/diploma obtained (i.e. Medical Billing & Coding Diploma) – GPA: 4.0

• Assigned ICD-9 diagnosis codes

• Assigned CPT procedure codes

• Assigned ICD-10 diagnosis codes

• Dean List second and third quarter of 2014

WORK EXPERIENCE

Chatham County Schools/Northwood High School – Pittsboro, NC

8/2001–12/2013

Secretary-Treasurer/Bus Driver

• Succinctly handled all front-office and clerical duties, including: Answering phones and providing

exemplary customer service.

Coordinated calendars, prioritizing corporate meetings and making travel arrangements.

• Produced documents, charts and presentations, edited documents and prepared them for approval,

• maintained records and files, utilizing Word files, spreadsheets, reports, documents, and various

• Maintain accurate records or absences for school-based employees in computerized system (AS-400).

• Maintain a multi-fund bookkeeping system using a computerized accounting program (School Funds)

• Transported students to and from school and related events.

• Must be trustworthy and reliable and have excellent driving records.

Remained alert in heavy traffic or bad weather and exercise great caution when children are getting

on or off the bus.

Maintained order and disciplined unruly students.

Castle Branch, Inc. – Wilmington, NC 5/1999–8/2001

Job Title

• Provided mail, telephone and scheduling support for staff of 6 salespeople in busy office environment.

• Created and mailed fliers, brochures and letters for sales staff, as well as scheduled calls and activities

• Maintain and tracked signed clients’ for leads analysis.

• Organized and implemented mass mailing marketing campaigns.

• Ensured that customers were assisted properly and that all their questions and concerns were

addressed while adhering to company guidelines and policies.

• Maintained high level of confidence while accessing customer accounts.

Blue Cross Blue Shield of NC – Durham, NC 5/1989–10/1997

On-line Claims Examiner

• Performed insurance/billing clerical duties, including review and verification of patient account

information against insurance program specifications.

Resolved routine patient billing inquiries and problems.

Contacted providers and subscribers for necessary information.

Corrected errors in host system of computer mainframe as needed.

INTERESTS

• Volunteer at the Food Bank at my church every week- Haw River Baptist Church- Pittsboro, NC

• Serve people in need.

• Take necessary information of the people that comes to the food bank.

Contact this candidate