Receptionist, Administrative Assistant

Lachelle Powell

**** *. ****** *.*., Washington, DC 20019

Cell: 202-499-

****-*****: ***********@*****.***

SUMMARY

Seeking a position in a multi-task environment drawing on extensive

customer service

experience to advance a proven track record in developing and

maintaining departmental

efficiencies-Office Automation, Customer Service, Merchandising/Floor-

Sets, Retail Sales, and Inventory Control Systems

SKILLS

Account payable, administrative support, auditing, balance sheets,

calculators, credit, clients, customer service, filing forms, meetings,

mail, proofreading, repairs, telephone, and transportation

HIGHLIGHTS

. Results-oriented

. Client-focused

. Operations Management

. Quick learner

. Microsoft Office

. File/records maintenance

. Financial records and processing

ACCOMPLISHMENTS

Increased office organization by developing more efficient filing system

and customer database protocols.

EXPERIENCE

Concierge-Fulltime/Temporary

June 2013 - June 2014

Planned Company-Alexandria, VA

. Answered incoming phone calls.

. Handled mail and messages of guests and reply promptly to the issues

concerned.

. Followed up with staff as appropriate.

. Greeted all visitors and customers in a customer-oriented manner.

. Maintained the visitor's sign-in log.

Administrative (Leasing Consultant)

March 2010 - May 2013

HCM Corporation-Hyattsville, MD

. Received customers cordially by greeting them and providing them with

information on vacant properties available for rent.

. Asked questions and held long discussions with the clients to assess

their needs regarding properties.

. Made sure all related forms were properly completed by the applicants

- Assisted them in completing the process correctly.

. Evaluated credit reports of clients to ensure whether they fell under

the established guidelines for buying properties.

. Conducted several background checks on the clients prior to signing

any contract.

. Resolved customer queries and doubts over the phone and in personal

meetings.

. Maintained and documented accurate records of new and existing

customers for future business purposes.

. Ensured all maintenance repairs were handled satisfactorily by

contacting residents with completed Service Requests on a weekly

basis.

. Maintained open communication with Property Manager and Maintenance

Supervisor.

Concierge

January 2009 - February 2010

Hyde Park-Arlington, VA

. Delivered superior customer service by acknowledging residents by

name, greeting customers, residents, and guests.

. Provided recommendations to residents and followed up on resident

needs that included assisting residents with directions, securing

transportation, theatre tickets, and dinner reservations.

. Directed service requests to maintenance team and escalate issues as

appropriate to manager.

. Build a sense of community by regularly attending Chamber meetings;

establish expert knowledge on community attractions and local

amenities.

. Created and manage monthly community calendar, manage front desk by

sign-in log, audit and deliver packages daily.

Clerical Assistant (Intern)

January 2008 - January 2009

Arbor Education and Training Program-Landover, MD

. Responsible for filing and maintaining case files

. Provided superior customer service in a high stress environment

. Maintained accounts payable logs to ensure accuracy for auditing

purposes

. Served as a liaison for the Department of Social Service and

Arbor Education and

Training

. Operated telephone, screen and forward calls, provided information,

and took messages and schedule appointments.

. Performed administrative support tasks such as proofreading,

transcribing handwritten information, and operating calculators and

computers to work with pay records, invoices, balance sheets and other

documents.

. Greeted persons entering establishment, determine nature and purpose

of visit, direct and escort them to specific destinations.

. Resolved complaints from customers and public.

EDUCATION

High School Diploma-June 2008

Coolidge Senior High School

REFERENCES

Available upon request

Contact this candidate