Sales Management

Stéphan Bréant

MBA, PMP, ITIL v* 514-***-**** *******.******@*****.***

PROFILE

Visionary and accomplished bilingual executive, leader and results driven strategic thinker who welcomes both

business as well as technology challenges and opportunities.

Excellent track record in building/managing customer centric services organizations, providing sophisticated

Information Technology solutions and aligning Business with I.T: these solutions provided continuous improvements

at all levels of business and IT, increased corporate efficiency allowing achievement of established short and long

term business objectives.

Skilled equally in Delivery and Project Management, Business Development, as well as Operations

Strong communication skills; consensus builder; ability to transition legacy culture to culture of accountability,

metrics and performance and world-class business processes.

Compelling “high presence” polished personality; well equipped to drive continued improvements in competitive

positioning.

Motivational management style. Proven team player and builder. Willing to get hands dirty and be involved with the

team and the customer base.

Proven track record of driving profitable growth in Sales; Willingness to interact with customers in support of sales

efforts and management initiatives.

History of successful value creation at the shareholder level.

Extensive experience leading and overseeing all facets from small to large Technology groups including customer

care, design, development, and delivery of complex projects and innovative solutions and services., support and

marketing, overall IT planning, with P&L accountability, business/process development, project management a s well

as systems and network support/operations. Strong business and financial acumen. Entrepreneur, strategic thinker,

outstanding interpersonal skills and customer focus.

CORE COMPETENCIES

Service Delivery Management Business & IT Operations management

IT Strategy, Planning & Management Business development and Sales

Technology Consulting Contracts & Supplier Management

Business Operations Planning Client & New Market Development

Program & Project Management Resource Management (Sales, IT, Operations,

Delivery organization)

Process improvement

Business Value Realization

P&L Management

PROFESSIONAL EXPERIENCE

VICE PRESIDENT – SERVICES DELIVERY SAMSIMO TECHNOLOGIES MAI 2011 – TO DATE

Lead the development and execution of the company’s long-term strategy with a view to creating customer value

and ensuring that the company is a respected leader in the SMB and Enterprise IT consulting services space.

Provide leadership to ensure the execution and successful implementation of the strategic plan, working to achieve

established goals with an overall awareness to the mitigation of risk

Overall accountability for the effective administration of the company

Develop and implement financial strategies that ensure revenue generation and financial growth.

CONFIDENTIAL 1

Stéphan Bréant, MBA, PMP, ITIL – Resume

Build the IT consulting practice from the ground up and set clear strategies and performance measures.

Determine, formulate and implement company policies that are appropriate and aligned with the goals and

objectives of the organization.

Oversee salary administration and staffing plans; promote training and development, assure compliance with

company Human Resources management/policies

Develop budgets and goals for departments in conjunction with senior management

Monitor performance against plans; reviews current operating procedures, make revisions and implement changes

to improve service levels, productivity and cost effectiveness of department operations; ensure effective utilization

of technical and human resources

Business Management

Oversee all aspects of Business Operations service delivery and quality according to client service level

agreements and expectations, specifying efficiency and operational effectiveness standards, risk and exception

process mitigation standards

Maintain regular communications with project teams, Business Operations partners and business stakeholders to

ensure necessary and appropriate steps are taken to resolve difficulties, which may impede progress or

compromise achievement of client service goals

Liaise with Business Development, Relationship Management, Client Services, Information Technology (IT) and

major stakeholders

define and update standards and processes with the PMO and other IT Teams that contribute to continuous

improvements across Business Operations

Sales & Business Development

Spearhead business development initiatives that are consistent with the company’s overall strategy.

Manage multiple business initiatives.

Revenue generation and strategic partnerships development and management.

Build and manage a business development team.

Manage complex contract negotiation and work with legal counsel as required.

Be the driving force in the development of the work ethic, culture and values of t he sales and business development

group. Through personal example, establish the style and approach which will characterize the Company’s dealings

with the marketplace

Manage support functions essential to sales force productivity : includes planning, reporting, quota setting and

management, sales process optimization, sales training, sales program implementation, coordination of sales

compensation administration, event planning, and reporting.

Information Technology Interface

Enhance existing service offerings through a comprehensive understanding of client goals and objectives at the

corporate and business level

Demonstrate the company’s value-add through a deep understanding of the client business

SENIOR CONSULTING SERVICES EXECUTIVE MICROSOFT CANADA SEP. 2008 – MARCH 2011

Accountable for achieving assigned territory sales and service delivery revenue targets on a quarterly and annual

basis by maximizing Microsoft consulting services revenues to prospective and existing Microsoft clients

Work with the Account Teams to develop territory strategies and account plans independently and achieve services

revenue from complex multi-year deals that drive significant customer value

Engage with the Account team to initiate direct contact and build strong relationships with customers at Director, VP

and Senior Executive management levels

Creatively leverage the understanding of Microsoft technology to particular account applications to position

Microsoft so that it delivers high customer value.

CONFIDENTIAL 2

Stéphan Bréant, MBA, PMP, ITIL – Resume

Develop and maintain a strong sales pipeline while leading strategic account management, solution message

development, customer acquisition and account penetration

Responsible for New Business Development, qualifying, selling and closing services and Premier Support Plans

Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to

prospects

Provide account management to an existing territory

Meet and exceed individual and team sales, revenue, margin, and customer satisfaction goals

Strategically drive new services business to targeted accounts within sales territory

Work closely with the software sales team to drive business development for Enterprise Consulting Services by

preparing project proposals (SOWs) that include business and technical requirements as well as the appropriate

solutions, schedules and delivery times for successful projects

As a trusted advisor, build in-depth knowledge of clients’ business priorities, challenges and initiatives that can be

translated into Microsoft Services opportunities

Manage cross-functional teams, including solution delivery, legal, finance, and opportunity management from

inception through negotiations and contracting

PRACTICE DIRECTOR – CONSULTING SERVICES KRONOS JUNE. 2006 – AUGUST 2008

Manage a $12 million Professional Services consulting practice, including services sales, recruiting, solution

delivery, account management and client satisfaction

Managed a Delivery Organization of 30 consultants, including PMO, Solution Architects, Application Consultants,

Technical Specialists and Contractors

Responsible for all aspects of Solution Delivery, Training, Sales, Large Account Management, Business

Development, and Global Delivery Management

Increase market share by developing and executing business development strategies as well as delivering top

quality work to clients.

Manage team resources based on supply versus demand forecasting and best -fit resource assignments

Coach and mentor staff to develop a high performing, highly motivated and engaged team of professionals

Effectively hire and retain talent while leading and growing the team

Promote a learning environment to develop team member skills that align with industry developments and

organization goals

Set performance plans and objectives that recognizes talent and provides honest, direct feedback in a timely

manner

Build team agility by assessing and anticipating knowledge/skill gaps and driving knowledge transfer and/or skill

development

Establish best practices, and evolve these practices to ensure compliance with audits and guidelines

Manage processes to define, implement, and oversee architecture engagement and governance to ensure

consistent, high quality project delivery, portfolio stewardship, strategic alignment and innovation

INFRASTRUCTURE PRACTICE LEADER IBM CANADA MARCH 2001 – JUNE 2006

Building the IT infrastructure advisory practice in Montreal

Lead the delivery of infrastructure consulting services in Eastern Canada and ensure successful delivery of projects,

on time and on budget, with high quality and high client satisfaction. Overall authority for the costing, scheduling,

planning and tracking, terms and conditions and risk management of the project through its entire life cy cle,

delivering profit and total customer satisfaction

Manage revenue backlog and accurately forecast billable work.

Manage resource utilization and project P&L

Provide deep subject matter expertise and manage projects within the IBM IT infrastructure services portfolio

Support the senior management team with business development in Eastern Canada within the practice in both

public and private sector markets.

Manage and actively participate in responding to government issued RFPs for advisory mandates on infrastructure

projects.

CONFIDENTIAL 3

Stéphan Bréant, MBA, PMP, ITIL – Resume

Train and mentor staff and contribute to the overall skills enhancement and experience of the team

Responsible for overall effective management including training, coaching, discipline and performance

management of Business Development Managers and sales resources

Facilitates continuous process improvement within the practice

Builds support and strong internal-company relationships with other key management personnel

SOFTWARE DEVELOPMENT MANAGER TENROX SOFTWARE JULY 1998 – MARCH 2001

Manage, mentor and lead a team of 25 web developers and quality assurance analysts, to develop and implement

web applications in a multi-lingual, customer facing environment

Provide direction and leadership with regards to the team’s processes, tools, and techniques

Define and implement code guidelines, development standards, and best practices for the team to follow

Work with product managers to design technical solutions that deliver to customer and market needs.

Create deployment plans, and oversee execution of deployments

Manage resource allocation, and schedule and delegate tasks in order to meet development deliverables

Work closely with project managers to create and deliver against project plans

Participate in requirement gathering efforts as needed

Maintain project responsibility throughout all phases, including specifications gathering, designing, implementation,

and testing and deployment

Liaise with the operations lead for general server operations, security issues, and optimization efforts

Perform hands-on coding and development

Perform general management functions including participating in technical assessments, performance reviews,

mentoring, hiring, training and other related duties as assigned

Work with the leadership team to define product roadmap. Lead key project initiatives ranging from rebuilding the

core software to the implementation of operational processes and tools

EDUCATION

MBA 2007 University of Montreal

Bachelor of MIS 1996 Concordia University

CERTIFICATIONS

PMP : Project Management Professional, 2005

ITIL v3 : Service Management, 2012; ITIL v3 : Foundation, 2011

METHODOLOGIES

PMBOK; Agile; SCRUM Suite Management

ITIL; MOF; MSF; Waterfall P+ Macroscope

REFERENCES

Available upon request

CONFIDENTIAL 2

Contact this candidate