Customer Service Sales

Revathy Suresh

*** ***** **, **** **, Shrewsbury, MA 01545 * 508-***-**** *

********@*****.***

Bookkeeping Associate / Customer Service Associate / Cashiering

Over 6 years of experience in customer service, bookkeeping, and

cashiering fields.

As a bookkeeper, demonstrated operational efficiency in managing

vaults, balancing tills, closing sales and reporting processes.

As a customer service associate, worked closely with support teams

in different seasonal business scenarios that involves varied

customer demands, requests and issues.

Achieved many appreciations and homer awards for meeting the

customer needs and business targets.

Believed and practiced a professional work ethics and stood by

example

Demonstrated excellent communications skills and established trust

with the customers, particularly contractors and vendors.

Stayed committed and maintained integrity while performing the role

as Bookkeeper, Customer Service and Cashiering across various

departments

Effectively used Microsoft Office tools to track and support

customer accounts.

Skills

Customer Service /

Bookkeeping

Service Desk Special Orders, Will Calls, Delivery,

Markdown Entries

Discount processing, Opening Credit

Cards, Vendor/Customer Communication,

Price Inquiries

Bookkeeping Vault and Computer Room Operations

Work with both internal and external

customers

Accounting Knowledge

Accounting Information Accounts Payable, Accounts Receivable

System General Ledger, Order Processing

Invoicing, Purchase Order

Accounting Controls - SOX and Cobit

concepts

Computer Knowledge

Office Tools Microsoft Excel and Word

Education

Degree Master of Commerce (MCOM)

(Evaluated by CDE: BBA equivalent)

College Sarojini Naidu Vanitha Maha Vidhyalaya

Hyderabad, India

Year of Passing 1995

Percentage Scored with DISTINCTION

Work Experience

1 Home Depot Jan-08 Till

date

Bookkeeping Associate Role:

Vault Operations

Processing Tills

Process change request and strips

Balance the vault

Prepare bank deposit

Handle armored cash carrier transactions

Research chargebacks and cashier overshot reports

Computer Room Operations

Print, file, and distribute store reports

Input time and attendance information into the system

Service Desk Role:

Received extensive training both off and on the job to carry

out the functions effectively at Cash and Service Desk

Special Order Processing

Ensure that Customers receive both the products they ordered

and the services they requested in an accurate and timely

manner

Interact with vendors, installers, associates in the store,

trucking/shipping companies and the Customers themselves to

ensure that customer receive their order on time.

Opening up of company Credit Card and on issue basis involve

credit service center.

Tally Markdown reports, refund reports, returns report.

Attending to phone calls and answering the customer inquiries.

On an average, I attend to 15 or more calls in half hour.

Manage BOPIS / BORIS transactions and address customer

grievances through phone calls.

Followed guidelines and procedures when handling different

types of transactions, including markdowns, gift certificates

and tax-exempt

Ensured that the information from manuals, vendors, etc., are

readily accessible for reference purpose in order to adhere to

the company policy

Promoting services offered at the Special Services Desk

Resolving minor customer complaints or concerns

Cashier / Returns Role:

I was awarded the 2011 Homer Award for opening most number of

credit cards

I was recognized and awarded for scanning items worth more than

$7million in 2011.

Efficiently process Cash, Check, Charge and Split Payment Sales

Process complex void transactions procedurally

Manage Till Log

Efficient planning and execution of change requests

Ensured consistent customer movement and is accurate through

the front end

Maintaining a consistently positive, pleasant and

service-oriented image when communicating with others in person

or on the telephone

Locating inventory using detailed product identification codes

Handling various customers with different temperaments with a

positive attitude.

2 Land of Oz, Baton Rouge, LA, USA Mar-00 Aug-00

Responsibility: Filing, copying, mail, and

providing general administrative support to

the school. Have demonstrated overall

satisfactory organizational skills and

fulfilled the responsibility to the

satisfaction of the administration

3 St Francis Degree College for Women, Nov-95 Apr-96

Hyderabad, India

Responsibility: As a Lecture, I was

responsible for International Marketing

topic and have handled the class strength of

65 students to the satisfaction of the

school management

Strengths

Very friendly in nature. Basically a people's person. Try to keep a cool

approach on work site and love to keep my environment cordial. Maintained

professional communication level among colleagues and high ethics on public

relationship management.

Appreciations Received

1. Front end hero badge

2. Cashier Olympics Trophy

3. Letter of appreciations

4. Friendly Service Provider

5. Most volume of sales (Above 1 million)

6. Asset Protection

7. Homer Awards for opening most number of Credit Cards

References:

1. Kathy Racine (Head Cashier 508-***-****)

2. Joanie Giorgio (Head Cashier evening 508-***-****)

Contact this candidate