Customer Service Manager
Resume:
Terry Lynn E. Tabiolo
Ewa Beach, HI 96706
808-***-**** (Cell)
*/**-*/**" " FARMERS INSURANCE HAWAII INC.
" " " 500 Ala Moana Blvd, 5th FL
" " " 6 Waterfront Plaza
" " " Honolulu, HI 96813
" " " Ph. 808-***-****
" " " Job Title: Claims Representative
" " " Duties: Handle claim filing for PIP (Personal Injury Protection)
" " " cases. Audit medical bills per Medicare fee schedule, investigate
" " " for fraud, verify insurance coverages, customer service, phone
" " " calls, assist walk in, make payments and adjustments, assist with
" " " SIU (Special Investigation Dept).
" " "
" " " Manager: Regina Nakashima
10/93-8/99 " " KAISER PERMANENTE
" " " 711 Kapiolani Blvd
" " " Honolulu, HI 96813
" " " Ph. 808-***-****
" " " Job Title: Patient Service Representative
" " " Duties: Process medical claims: UB92, 1500, and drug claims.
" " " Process rejected claims. Lite typing, 10-key by touch, Lotus 1,2,3.
" " " Prep visit records.
" " " Manager: Sandy Whang
8/93-3/94" " NEPHROLOGY CONSULTANTS OF HAWAII
" " " 1380 Lusitana St., Ste 814
" " " Honolulu, HI 96813
" " " Ph. 808-***-****
" " " Job Title: Billing Clerk
" " " Duties: Update accounts, heavy data entry, process medical claims,
" " " review statements, follow-up on outstanding accounts, collections,
" " " process secondary filing, phones, lite typing, 10-key by touch,
" " " WordStar.
" " " Manager: Randall Kajikawa
9/92-8/93" " CIS TECHNOLOGIES, INC.
" " " 888 S. King Street
" " " Honolulu, HI 96813
" " " Ph. 808-***-****
" " " Job Title: Insurance Follow-Up Representative
" " " Duties: Follow-up & reconcile outstanding accounts, calculate
" " " HMO copayments, post payments & adjustments, update accounts,
" " " process medical claims, verify insurance coverages, collections,
" " " heavy phones, 10-key by touch, lite typing. Independence System,
" " " SMS (Phoeniex), Lotus.
" " " Manager: Pamela Butts
12/88-9/92 " " STRAUB CLINIC & HOSPITAL, INC.
" " " 888 S. King Street
" " " Honolulu, HI 96813
" " " Ph. 808-***-****
" " "
" " " Job Title: Insurance Follow-Up Representative
" " " Duties: Follow-up & reconcile outstanding accounts, calculate
" " " HMO copayments, post payments & adjustments, update accounts,
" " " process medical claims, verify insurance coverages, collections,
" " " heavy phones, 10-key by touch, lite typing. Independence System,
" " " SMS (Phoeniex), Lotus.
" " " Manager: Marilyn Portera
12/87-12/88" " ACCUPATH/SMITHKLINE BIO-SCIENCE LABORATORY
" " " 4400 Kalanianaole Hwy
" " " Honolulu, HI 96821
" " " Ph. 808-***-****
" " " Job Title: Billing Clerk
" " " Duties: Analyze edits, process medical claims, code recquisitions
" " " w/ICD-9 codes, relieve receptionist, computer, 10-key by touch, lite
" " " typing, heavy phone contact.
" " " Manager: Ann Onosaki
5/86-11/87 " " HAWAII MEDICAL SERVICE ASSOCIATION
" " " 818 Keeaumoku Street
" " " Honolulu, HI 96814
" " " Ph. 808-***-****
" " " Job Title: General Office Clerk
" " "
" " " Duties: Screen application for new enrollees, data
" " " entry, screen mail, relieve clerks on phone lines, mail
" " " membership I.D. cards per request, mail statements,
" " " computer, control inventory.
" " " Supervisor: George Ashida
9/82-5/86" " STAN SHINKAWA, INC.
" " " 2330 Kalakaua Ave, Halau Bldg, Rm.206
" " " Honolulu, HI 96815
" " " Ph. 808-***-****
" " " Job Title: Office Clerk
" " " Duties: Work w/clients on their purchase orders,
" " " process invoices, type, file, phones, 10-key by touch,
" " " make deposits, tag jewelry, weekly route to post office, inventory.
" " " Manager: Barbara Moriyama
Education-" " Farrington High School
" " " 1564 N. King Street
" " " Honolulu, HI 96817
" " " Graduate Date: June 7, 1980
" " " University of Hawaii
" " " 2530 Dole Street
" " " Honolulu, HI 96822
" " " Sept.15 - Oct.20, 1988 (Certificate)
" " " Course: Medical Terminology Course (Non-Credit)
" " " AIG Insurance Hawaii
" " " 500 Ala Moana Blvd, 5th FL
" " " 6 Waterfront Plaza
" " " Honolulu, HI 96813
" " " Pictorial: Personal Auto Coverage
" " " Completed: May 15, 2003
" " " Pictorial: Claims Basics
" " " Completed: June 18, 2012
" " "
References-" " Will furnish upon request." "
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