Customer Service Manager

Leslie Martin Beck

**** **** ***

Cuyahoga Falls, Ohio 44223

***-***- ****

***********@*****.***

Career Summary - Very knowledgable and years of Chemical experience in Lab, pilot lab and plant. Strong work

ethic. Go above and beyond. Do what is needed not just what is required.

Personal Traits; Attendance- always early/prepared. Excellent communication skills oral/written,

exceptional people skills, intelligent problem solver.

EDUCATION - Bachelor of Science; Biology/Psychology- Magna Cum Lauded

Highest Ranking Student of Junior Class for Science and Mathematics

National Dean’s List and Who’s Who Among Colleges and Universities

PROFESSIONAL EXPERIENCE -

Chemistry - Research, testing, product development - developed innovative products that put company on

forefront of technology. Innovative technology patented-(7). 6 Man-Gill Chemical, 1 PPG. Saved 2 accounts and

saved company thousands of dollars Reformulating hazardous Hydrofluoric acid product w/sodium hydroxide to

non-hazardous. Performed technician and chemist work. Maintained and calibrated laboratory instruments.

Keep work area Iso 9000 neat, clean, organized. Fork Lift license. Preparation and testing of specimens.

Improved existing products. Formulated products for clients. Product implementation on site.

On-going follow up support. Maintained and calibrated equipment. Supervised and Trained Employees.

Quality control - Analyzed/implemented raw/intermediate materials for final products; continued

on-site monitoring for on-spec performance. Analyzes and solves quality problems. Analyzes quality data

and evaluate quality costs. Knowledge of quality assurance procedures, operations, equipment and methods.

Knowledge of statistical process control (S.P.C.), statistical analysis, precision measurement, industrial

practices, statistical process control. Facilitate root cause analysis for Corrective Actions. Troubleshooting

systems, perform basic failure analysis, and follow detailed test procedures. Analyzes and solves quality

problems.

Applied basic scientific principles and technology; Design of Experiment…Pareto analysis for

reproducible accurate data. Managed multiple tasks simultaneously, prioritized activities to

meet deadlines.

Wrote/managed/prepared for the implementation of ISO 9000 in the lab; procedures/audits.

Maintained detailed procedural notebook, excellent entries suitable for patents, - entered data daily.

Sales/customer service (positions)- Electric service, health/life insurances, annuities, medicare supplements,

further enhancing my relational communication skills. Possess ability to prioritize information quickly/effectively.

Computer skills- Very fluent with variety of company software; Microsoft office– Word, Excel, Explorer, Outlook,

PowerPoint, Lotus, extremely efficient- statgraphics- experimentation software as well as company software.

Interests- Running- marathon(s), cooking, fishing/camping- love outdoor activities, church activities.

Personal- U.S. Citizen, Married 5 children, Excellent health, Non-smoker, can pass drug and background tests

Business references-

Jack McIntyre PPG manager 216-***-****

Jim Lupica - Stratos Wealth Partners- manager/owner 216-***-****

Dan Cook - Health Choice One- manager 877-***-****

SOCIAL MEDIA-

LinkedIn- Leslie Beck

Facebook- Les Beck

Twitter- Les Beck @savedheartbeck

Google+ Leslie Beck

Contact this candidate