Customer Service Quality Assurance
Resume:
Jenna M. Zamora
San Antonio, TX 78209
Phone 210-***-****
Email: ***********@*****.***
OBJECTIVE:
To obtain a position where I can maximize my multilayer of management skills, quality assurance,
accounting experience, and customer service skills to gain new experience.
QUALIFICATIONS:
• Substantial experience and outstanding skills in customer service totaling almost 6 years, with 5 also
including management and Microsoft Office experience.
• Accustomed to working in fast paced environments with the ability to think quickly, multi task, and
successfully handle difficult clients.
• Handles all Accounts Payable, Accounts Receivable, prepares financial statements, runs payroll and
files all monthly, quarterly and annual taxes.
• Willing to learn new responsibilities and knowledge.
WORK HISTORY:
Accountant, Texas Western Wearhouse, July 2013 Present
Handles all Accounts Payable and Receivable accounts, making sure everything is paid according to the
•
proper terms. Also prepares all financial statements.
Prepares, pays and files all annual, quarterly and monthly taxes.
•
Handles all human resources, including payroll and reporting new hires to the Texas Workforce Commission.
•
Customer Service Manager, Luxe Tanning, August 2010 – July 2013
Handles all customer care issues and complaints, credit card chargebacks, and BBB cases.
•
Manages store and employees, making sure the store, as well as employees, meet monthly sales goals.
•
Trains new hires.
•
Server, Texas Roadhouse, January 2006 August 2010
Multi tasking orders, running food, taking care of tables, etc.
•
Always maintaining excellent customer service, while assisting customers in a timely manner.
•
Handled large sums of money and lifting heavy objects.
•
EDUCATION:
2014 Present, BS in Accounting, University of Phoenix
Pharmacy Technician, Kaplan University
2007, biology, San Antonio College
Contact this candidate