Customer Service Representative

MARQUISE HOUSTON

**** ******** **, ***, ** ***** 714-***-**** *********@*****.***

Objective

To obtain a customer service career utilizing my analytical, logistic and financial

background skills.

Skills

Direct/indirect Customer Service support

Thorough Inventory Tracking

Strong Analytical Thinking with Attention to detail

Advanced Familiarity with MS Office Products, as well as Windows and MAC Operating

Systems

Courteous, Confident, Assertive and Highly Proficient in Conflict Resolution

Flexible, Efficient, with strong adherence to all time constraints and company compliance

All MS Office Products

AS400

IBS, Magnate, Square, and various other Point of Sale Software

Experience

03/2014 - Customer Service Representative, Made Entertainment West

Present

• Attracts potential customers by answering product and service questions;

suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint;

determining the cause of the problem; selecting and explaining the best solution to solve

the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting

customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer

information.

• Contributes to team effort by accomplishing related results as needed.

02/2012 – Cashier/Team Lead, This and That

03/2014

• Greet customers as they arrive at the store and provide them with information about

products and/or services

• Respond to customers’ complaints and resolve their issues

• Take payment in exchange of items sold

• Enter transactions in the cash register and provide customers with the total bill

• Sort and count currency and coins/ Count money at the end and beginning of each shift

• Issue receipts and change to customers/ Ensure management of daily cash accounts

• Process exchanges and refunds/Process credit card and check payments

• Perform the duties of customer service representative when required

• Maintain periodic sales reports and spreadsheets

• Assist in stocking shelves, rotating merchandise and marking prices

• Train other staff members to work as cashier

• Maintain knowledge of store inventory and sales activities

05/2010 – Executive Assistant, EZ Tech (Contractor for the U.S. Environmental Protection

01/2012 Agency)

• Screening Calls

• Prepare meeting and travel arrangements

• Prepare reports and financial data information

• Supervise and train other support staff

• Analyze and Implement Executive Projects, as needed

• Coordinate vendor contracts, financing and purchasing for all levels of management

and staff

• Field telephone calls and delegate assignments to support staff accordingly

03/2007 – Crew Member, McDonald’s

09/2008

• Received customers pleasantly, took their orders, transmitted to kitchen staff, served,

and prepared bills.

• Prepared food items such as hamburgers as per the established standards.

• Adhered to the quality and work standards of the chain.

• Maintained the equipment, such as oven and grill, in proper condition.

• Maintained cleanliness in the work stations.

• Assisted the other staff members in taking orders.

• Analyzed customer complaints and feedback for constant improvements.

Education

01/06 – General Diploma, West Valley High School (Hemet, CA)

06/09

07/09 – Massage Therapy Training, High Tech Institute (Las Vegas, NV)

04/10

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