Customer Service Sales
Resume:
BRIAN M. DANDENEAU
Huntington Station, NY 11746
**********@*******.***
CAREER OBJECTIVE: To secure a position in an organization in the financial services industry where I
can utilize my education and knowledge to make an impact on the success of my employer.
EXPERIENCE:
1/10 to Present
BANK OF AMERICA, Manhattan, New York
AVP/ DE Mortgage Underwriter – Underwrite loan files to determine compliance with
company and investor guidelines. Assess an individual's creditworthiness while adhering to
all regulatory and compliance requirements. Provide support to internal staff and sales
associates to assist with loan scenarios and questions. Perform final approvals and
reviewing the entire loan file through verification processes. Extensive knowledge of FHA,
3/08 to 12/09 Conventional, MHA, MHP, and SONYMA guidelines.
LEND AMERICA, Melville, New York
Mortgage Specialist – Promoted loan services through public contact and referral based
lead sources. Developed client relationships through exemplary customer service skills.
Worked closely with clients and described residential loan benefits and features. Pre-
qualified and pre-approved applications, and evaluated client credit history. Ensured full
data collection, application completion, and client satisfaction. Provided information to
borrowers and related parties about loan options, documents, and other requirements
7/07-10/07 necessary to close the loan.
MORTGAGE CONCEPTS, Bohemia, New York
Loan Opener – Responsible for entry of loan application information into computer
database. Created and maintained computer generated sales tracking information for internal
management use. In charge of training new regional offices to use database software system
9/05-5/07 for data entry of new loan submissions.
WILMINGTON FINANCE INC., Melville, New York
Processor’s Assistant – Total responsibility for supporting all mortgage processors in the
NY region. Primary liaison to mortgage brokers, vendors, and corporate staff including
customer service. Coordinated preparation of loan documentation packages. Generated all
vendor created reports for internal management use. Designed, implemented, and conducted
new employee orientation and training classes and conducted facilitated corporate training
courses. Created marketing materials for new sales staff. Installed computers, company
software, and printers as well as performed basic computer trouble-shooting and
maintenance in coordination with the corporate IT department.
EDUCATION:
2001 – 2003
State University of New York, Stony Brook, NY
1998 – 2001
B.A. in History
Suffolk Community College, Brentwood, NY
A.S. in Liberal Arts, Dean’s List
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