Customer Service Representative

GLORIA KIDD

**** * ********** ******, *******, IL 60637 H: 773-***-**** **************@****.***

Career Focus

Dedicated and focused team player who excels at prioritizing, completing tasks simultaneously and following through to achieve project goals. Seeking a role to utilize effective communication, interpersonal and clerical skills.

Highlights

Professional and mature

Experience

Mar 2014 to Current Virtual Customer Service Representative/Independent Contractor IPS Marketing - Birmingham, MI

Produce leads through a virtual call center for licensed insurance agents.

Oct 2011 to Oct 2013 Remote Customer Service Representative/Independent Contractor Amvets, Inc. - Alsip, IL

Called Contributors for upcoming donations.

Oct 2005 to Jul 2006 Homemaker Community Care Systems, Inc. - Homewood, IL

Performed housekeeping duties, shopping, and special care activities as outlined in the plan of care.

Aug 2002 to Aug 2003 Receptionist Westaff Employment Agency - Chicago, IL

Greeted the public in a professional manner.

Jul 2002 to Aug 2002 Secretary Westaff Employment Agency - Chicago, IL

Transcribed business letters, memos, and other correspondence.

Results-oriented

Time management

Self-directed

Effectively communicate to callers utilizing a variety of scripts to generate leads.

Verify lead's information and fill out data entry forms for submission to agents.

Met donations quota requirements by field coordinator.

Scheduled pickups for large furniture donations.

Prepared, and mailed reminder postcards to donors.

Faxed pickup list to headquarters.

Performed follow-up calls to donors the day before scheduled pickup.

Reported on the current state of the client's condition on a daily basis.

Provided receipts, and documentation as required for the client's plan of care.

Attended quarterly in-service training, and conferences as required.

Operated a 20-line console while consistently practicing proper telephone etiquette.

Skillfully routed callers to appropriate personnel.

Received, arranged, and distributed parcel to appropriate destination.

Prepared letters, memos, and additional communication in a timely manner.

Purchased and reviewed summary of orders.

Maintained inventory of office supplies.

Maintained confidential files of employees, as well as additional vital accounts.

Facilitated staff meetings, recorded minutes of the meeting, and prepared final

Dedicated team player

Self-starter

Resourceful

Meticulous attention to detail

Education

References

document for circulation.

2014 Bachelor's Degree, Sociology American Public University Systems - Charles Town, West Virginia

2004 Associate's Degree, Secretarial Science Malcolm X College - Chicago, IL

Available upon request.

Contact this candidate