Technician Maintenance

NICK HOLODNAK

***** ****** ****** . ********, ** 91306 . 818-***-**** .

************@*****.***

OBJECTIVE & BACKGROUND

To obtain a challenging position with growth potential in the VOIP

Telecommunications Field. Seasoned Telecommunications Technician with Ten

years of progressive experience for medium and large organizations.

Responsibilities included: installation and testing of T-1 and ISDN lines,

managing multiple systems (Avaya, and Nortel PBX), and serving as the

primary contact for scheduled repairs and upgrades. Extensive and varied

knowledge and experience, including:

Nortel Meridian option Genesys CME Nice Recordings

11-81

Nortel Symposium Verint Octel

Call Pilot Avaya IP

WORK EXPERIENCE

Childrens Hospital, Los Angeles, CA

March 2014 - June 2014

Telecommunications System Technician

. Provided support on Avaya, and Nortel PBX Systems.

. Responsible for troubleshooting any type of hardware or software issue

for Fax Machines, Plantronics Headsets,

. Comprehensive knowledge of T-1 and ISDN network architecture and

operating procedures. Avaya Call Manager, Nortel,Meridian ACD

systems, Call Pilot, and Symposium

Windstream, formerly known as quaggA, Broken Arrow, OK July

2010 - December 2013

Telecommunications System Technician

. Provided support on Avaya, and Nortel PBX Systems.

. Responsible for troubleshooting any type of hardware or software

problems to ensure systems performance functions optimally to best

meets business needs and objectives.

. Managing and updating database for Call Pilot, Meridian Mail, ISDN

Lines, Analog and Digital Lines.

. Manage Meridian PBX, Meridian Mail, Meridian ACD systems, Call Pilot,

and Symposium.

SCOTTEL VOICE & DATA, INC., Culver City, CA

October 2004 - July 2010

Telecommunications System Technician

. Provided support on Avaya, and Nortel PBX Systems.

. Responsible for troubleshooting any type of hardware or software

problems to ensure systems performance functions optimally to best

meets business needs and objectives.

. Perform telecom network software installations and maintenance of

network database for system maintenance and billing support.

. Expert level knowledge of data scopes, patch panels, modems and

various analog and digital signaling systems.

. Implement and Maintain Telident E-911 system.

. Administer Verint and NICE digital recordings for Call Center.

. Manage Meridian PBX, Meridian Mail, Meridian ACD systems, Call Pilot,

and Symposium.

. Collaborate with switch maintenance vendors for scheduling repairs and

upgrades, as well as first line support for problem resolution with

communication carriers (Verizon, AT&T).

. Managed and maintained multiple telecom rooms, making necessary punch

down, cross connections and wire tracing on 110, BIX, and 66 blocks to

link multiple floors and buildings within the company.

. Coordinated (MAC) moves, additions, and changes for 1300 telephones

and voicemail users, all modems, phone lines, video conferencing

(Polycom).

SYSTEMS NETWORK INTERFACE, INC., Anaheim, CA February

2004 - October 2004

Telecommunications Technician

. Basic add moves and changes.

. Resetting voicemail password adding and updating spreadsheet.

. Acquiring and dequiring users and adding new users in Symposium and

Genesys.

. Keeping updated spreadsheet for 500 ports, 900 pairs from building to

building and hoteling mailboxes.

EDUCATION

Los Angeles Pierce College, Woodland Hills, CA

April 2006

Associate of Arts in Computer Science

CERTIFICATIONS

Global Knowledge, LaPalma, CA

December 2006

Nortel Meridian - Large system Installation & Maintenance Communication

server 1000 release 5.0

Nortel Meridian - Add Move and changes

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