Customer Service Manager

Monique Beatrix Lang (Cell) ***-

***-****

**** **** ****** **. #****

************@****.*** College Park, Georgia 30349

Customer Service/Office Manager

Results-oriented, customer-driven, customer service professional with 15

years of experience managing and delivering top-quality customer service in

fast-paced, high-volume business operations. Highly motivated, versatile,

quality oriented leader recognized for exceeding customer service goals by

utilizing solid communication, interpersonal, and team-building skills.

Core Strengths

< Customer Communication and Relations

< Trouble-Shooting and Problem-solving

< Multi-tasking and Organizational Skills

< Problem Recognition and Resolution

< Deadline Responsive and Time Sensitive

< Team Leader and Team Player

Computer Skills: Microsoft Office (Word, Excel, PowerPoint)

Professional Experience

Atlanta Orthodontics, LLC Atlanta, Georgia

June 2008 - Present

Office Manager

Provide customer service to Orthodontics Office for customer via in

person and on phone. Document conversations using Microsoft Word:

maintain accurate and detailed files. Research and resolve various

problems involving patients' accounts, billing, and insurance. Assist in

general office procedures as requested.

< Received top employee of the month award and perfect attendance

< Reorganized filing system enabling staff to more easily retrieve

information

< Recognized by management for positive attitude and willingness to go

beyond the requirements of the job duties

< Handle patients appointments, medical billing and resolve all business

matters

< Responsible for bookkeeping, advertising and administrative functions

of the business

Excello Security Corporation Atlanta, Georgia

June 1995 - June 2008

Vice President of Marketing

Creative innovative marketing manager with expertise in recruiting new

clients and communicating strategies to increase company's revenue.

Provided staff training through PowerPoint presentations.

< Handled contract compliance issues

< Resolved customer compliant problems

< Managed monthly contract compliance quotas

< Performed daily operations of the business

DeKalb County School system Decatur, Georgia

August 1990 -June 1995

Elementary School Teacher

Resourceful and energetic teacher with a history of developing creative,

hands-on activities and lessons to encourage a love of learning in

students. Commended for implementing effective discipline and class

management techniques. Approach is student oriented with effective

interpersonal skills.

< Taught and promoted critical thinking skills in language arts, math,

science and social studies.

< Planned and managed daily classroom activities

< Organized Classroom

Education

Clark-Atlanta University - Atlanta, Georgia - Masters Degree in Education

1991

University of West Georgia - Carrollton, Georgia - Bachelor of Arts in

History 1985

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