Customer Service Administrative Assistant

Jessica Riley

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Cellular: 513-***-**** ***3 Beechmont Ave., Apt. #2

Email: *****.*******@***.*** Cincinnati, OH 45230

Education A.A.B., Business Management, May, 2015

Cincinnati State Technical and Community College, Cincinnati, Ohio,

Major GPA: 3.1

( Customer ( MS Office ( Everyday business

Service Professional Etiquette

( Data Entry ( Appointment ( Knowledge of Office

Scheduling Equipment

( Critical ( Mail ( Workflow Management

Thinking Handing/Distribution

( Written & ( Well-Developed ( Document Creation and

Verbal Listening Skills Maintenance

Communication

Skills Summary

Employment

Summary

Office Assistant April 2014 to Present

Cincinnati State Technical and Community College, Cincinnati, Ohio

Cooperative Education position, serving students and staff members of

the Health & Public Safety Division. Daily activities

included answering a multi-line phone, working with

students to schedule appointments and answer student

questions. Direct assignments from Deans to assist in

making Documents, planning events, building presentations

and researching grant information. Was giving the

responsibility of editing and formatting the Student

Handbook for the Division and the Health and Fitness

Technology Student handbook. Was recognized for being

friendly, professional, efficient and dedicated to serving

students and faculty.

Office Support February 2014 to Present

Bizarre Weekly LLC., Cincinnati, Ohio

Part-Time Position being office support for small business. Job

duties included answering calls from sales staff and

customers. Answering billing questions, reviewing job

applicants and doing editing and formatting for writing and

online publications.

Shift leader August 2010 to May 2014

United Dairy Farmers, Cincinnati, State

Full time position assisting customers with purchases and issues,

while supervising 1-2 employees. Worked to achieve high

rakings on quarterly corporate Quality Assurance

evaluations, by maintaining store appearance, training new

employees thoroughly and consistently building excellent

customer relations. Was promoted from clerk to Shift Leader

due to outstanding performance.

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