Customer Service Assistant
Resume:
Jessica Dotson
Houston, TX 77073
Cell: 832-***-****/832-***-****
Email: **************@*****.***
EDUCATION:
Lone Star College
Houston, TX
8/ 2011 -2012
Culinary Institution of LeNotre
Houston, TX
8/ 2007- 2011
Prairie View A & M University Prairie
View, TX
8 2005- 2007
Wunsche Academy
Spring, TX
VOLUNTEER EXPERIENCE:
06/2004- 08/2004 U.T. M.D Anderson Cancer Center – VOLUNTEER SERVICES - Patient Care Clerk
06/2005-08/2005 U.T. M.D Anderson Cancer Center – VOLUNTEER SERVICES - Patient Assistant
01/2005-08/2007 Sheepfold Church of God in Christ – Financial Secretary
01/2007- 08/2009 Eddie’s Beauty Shop – Shop Assistant
06/2010-08/2010 U.T. M.D Anderson Cancer Center – VOLUNTEER SERVICES - Patient Assistant
06/2011-08/2011 Caring Hands Home Health Services- VOLUNTEER SERVICES
06/2012-08/2012 Caring Hands Home Health Services- VOLUNTEER SERVICES
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QUALIFICATIONS/SKILLS:
• Independent worker/works well with minimum to no supervision
• Computer skills (MS: Word, Access, Excel, PowerPoint)
• Cashier/store closing and opening experience
• Stocking and display design experience
• Provides outstanding customer service
• Skilled at learning new concepts quick. Works well under pressure
• Receptionist
• Mail Out Experience – Political/local distribution mail outs
EXPERIENCE:
12/13-2/14 Geico
Katy, TX
Claims Rep
2/14-8/14 APAC
Humble, TX
Customer Service Rep
•Assist Customer with broken Cell phones
•Assist Customer with Stolen Cell phones
•Assist Customer with lost Cell phones
•Assist Customer with damaged Cell phones
•Assist Customer with making a payment
1/13 -Present Caring Hands Home Health Services
Cypress, TX
Office Manager
• Filing paper work, typing (25-30 wpm).
• Mail outs and incoming mail.
• Visiting clients homes, if need clean clients homes.
• Enter providers schedules and if needed approve providers time.
• Responsible for maintaining clean area.
• Payroll
2/11-9/12 H.E.B. Grocery
Houston, TX
Bagger/Cashier
• Properly stored customers purchased goods into appropriate storage containers.
• Assisted customers to their vehicles with their purchases.
• Responsible for ringing up customers in timely and friendly manner.
• Responsible for maintaining efficient cash till.
• Responsible for maintaining clean area.
03/10-8/11 Pappas Seafood Restaurant
Houston, TX
Waitress
•Inform customers of daily specials
•Discuss menu to customers and answer any questions
•Check Customer identification to ensure minimum requirements are met.
•Prepare a bill that is itemized and includes the total meal costs and sales taxes
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•Stocked service areas
•Work with restaurant staff
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