Customer Service Representative

Lisa D. Serraino

**** **** ***** **** ********, IN 47060

(C) 513-***-**** ********@*****.***

Objective:

To pursue a challenging position in a manufacturing environment utilizing

knowledge and skills obtained from prior work situations as well as

management course work. Seeking an environment where I can excel at

challenges and changes.

Experience Profile:

Gus Perdikakis & Associates, Inc- P&G (WHTC) January 2014-November

DRP Planner for Planning Service Center

DRP Planning: Maintain Master Data, Product transitions, Sourcing changes,

Align/Maintain DRP safety parameters

DRP Inventory Assignment: Evaluate potential outages, Prioritize inventory,

Issue resolution/ alternate plans

DRP Analysis and Reporting: CFR reporting, In process measures

DRP Availability Planning: Critical code management, Codes at risk

Adecco-General Electric (Power and Water) January 2013- December 2013

PGS Regional Buyer: Cincinnati, OH

Engage in outage planning with Service Managers and participate in region

meetings when required

Prepare outage requirements at least 1 month prior to outage

Identify site specific buys and manage the supply base for he assigned

areas

Identify alternate supplier and owning supplier add process

Be responsible to monitor purchase order (PO) leakage to non-preferred

suppliers and violations of GE Energy's No PO no Pay policy

Procure 100% of POs buy in assigned areas and provide detail inn PO for

savings baselines

Drive 95% on-time delivery for all external purchase order for all external

purchase orders (this will include monitoring supplier promise dates,

expediting orders to meet emergent requirements)

Buyer will provide timely update on PO delivery, expediting status and

changes to open orders

Collaborate with supplier to meet promise date and resolve process issue

impending on time delivery

Identify new suppliers, obtain quotes through competitive bidding, place

purchase orders

Ensure timeliness of receiving acknowledgement

Drive resolution of AP issue with Receiver

Negotiate and justify changes in Terms of payment

Be responsive to all internal customers

Drive 5% deflation on year over year purchases and assigned projects by

negotiating price, delivery and payment terms on significant purchases

(formal documentation of cost savings)

ZF-Steering Systems, LLC June 2010 -

November 2012

MRO Buyer: Florence, KY

Purchases material for plant MRO needs

Evaluates supplier 3rd party services

Negotiates and implements long-term contract and supplier agreements

Responsible for overall supplier performance related to quality, delivery,

and cost

Performs target costing activities

BAE Systems September, 2008- September 2008

Production Control: Fairfield, OH

Movement of materials to Production Supply

Responsible for accurate tracking of product to out-sourced work houses

Assist in annual physical inventory

Responsible for accurate tracking of inventory of raw material and finished

good through the plant

Evonik Degussa July, 2007-August, 2008

Production Coordinator: Lockland, OH

Movement of materials to Production Supply

Enter raw material consumption and pack-out. Research the proper material

movements, SAP issues, and inventory issues as required

Responsible for accurate tracking of inventory of raw material and finished

good through the plant

Perform cycle counts in accordance with the cycle count program to ensure

inventory accuracy

Assist in the annual physical inventory at the direction of the Logistics

Supervisor

Practice lean inventory management

The Wornick Company December, 2006-April, 2007

Consumption Auditor: Cincinnati, OH

Coordinate reported consumption of raw material in the manufacturing

process with actual consumption

Maintain inventory database

Coordinate consumption discrepancies with QA and USDA, and production line

supervisors via lot # tracking

Maintain records and data storage files

Northrop Grumman, Xetron September, 2005- November, 2006

Expeditor: Cincinnati, OH

Coordinate the issue of RFQ's with Planners/ Buyers

Collaboration efforts with Project Managers, Planners & Buyers for planning

schedules and forecasts

Expedite PO's for all active programs; maintain delivery schedule

Master data set-up for both contract manufacturer and sub-contract

manufacturers

PPSI June, 2005-September, 2005

Purchasing Assistant/ Inventory Data Specialist: Monroe, OH

Purchase of chemical components

Expedite Purchase Orders in the system

Assist Production Planners (Receiving, Scrap Issue Recording, MRP updates)

to record material losses

Reconciled invoicing discrepancies for items purchased

Mii Fixture Group February, 2005-April 2005

Customer Service Representative: Harrison, OH

Create reports for domestic shipments

Expedite orders in system for lead Buyer

Support Engineering, Customer Service, A/P, A/R, Engineering, and

Accounting

General Electric Aircraft Engines September 2003- February 2004

Project Management Specialist: Cincinnati, OH

Supported PTC (Product Test Center) and evaluation engineering for JSF

program

Generated status of deliverables required as input to the functional groups

within the departments

Coordinate status of Open Plan and MS Project schedules with Managers

Assimilated reports and data for functional cost account Managers

Assisted in the preparation of MS Project plans capturing work scope

changes

General Electric Aircraft Engines February 2002- February

2003

Inventory Control Specialist/ Production Control: Cincinnati, OH

Provided functional material responsibility for assembly and/ or selected

subcontract or joint venture manufacturing sites

Executed and monitored material input schedules

Reconciled hardware coverage's and requirements

Identified all critical hardware shortages

Controlled inventory levels of hardware

Coordinated the disposal of obsolete, nonconforming, and excess hardware

Technical Skills:

Microsoft Office Suite (Word, Excel, PowerPoint, Access), Windows 95, 98,

NT, 2000, Oracle

Database, Quicken/ Quick Books, Peachtree, Outlook Express, Open Plan, MS

Project, SAP

Certified thru P&G, Ohio Commissioned Notary Public, MRP II, Macola System

Software

Education:

MBA in Accounting from Indiana Wesleyan University, April, 2015

Bachelor of Science degree in Accounting, degree conferred on May 1, 2010 .

Miami University, Hamilton, Richard T. Farmer School of Business, Associate

of Applied

Science, Business Management Technology, Graduation May, 2006 Cincinnati

State Technical College (2003) JETS (Jet Engine Teardown School)

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