Customer Service Sales

MIRIAM H FERNANDEZ

*** ******** ****** ********, ** 11563

Phone: 516-***-**** Email: ************@***.***

Seeking a position in Sales or Customer Service where my extensive experience will be further developed and utilized

COMMUNICATION & PEOPLE SKILLS :

Consistently maintain a positive attitude and enjoy helping people.

16 years of customer service and sales experience

Excellent communication skills, Self-starter with a can do attitude

Fluent in Both Spanish and English

PROFESSIONAL EXPERIENCE:

Metlife Insurance Co.

1998-2006

State Farm Insurance Co

2006-Present

Provided support to the sales team, ensuring all sales and service objectives were met.

Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information on new products.

Worked with new customers in the development of new accounts.

Assisted in the training of new customer service representatives and associates.

Performed market research surveys on customer needs and requirements.

Generated repeat business through successful client follow-up.

EDUCATION & TRAINING:

St Johns University Real Estate Course, Queens, NY

Molloy College Insurance Licensing, Rockville Centre, NY

Pohs Institute Life & Health Insurance Licensing

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