Customer Service Manager
Resume:
W ilvie R. Paño
# * * ****** **. **** * SOUTH SIGNAL TAGUIG CITY
MOBILE NO.: 090********/090********
Personal Particulars:
Date of Birth: April 22 1986
Place of Birth: Tumaga Zamboanga City
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
Sex: Female
Name of Father: Wilton M. Paño
Name of Mother: Evelyn R. Paño
Address: # 2B RANGER ST. ZONE 4 SOUTH SIGNALTAGUIG CITY
Language/Dialect: English, Filipino, Chavacano, and Visayan/Cebuano
Special Skill:
Computer Literate (Microsoft Word, Outlook, Excel…).
Excellent skills in public relations.
Hardworking, patient, and self-motivated.
Excellent in organizational skills and management.
Knows how to deal with people.
Education:
Degree: Bachelor of Secondary Education Major in English
Ateneo de Zamboanga University (ADZU)
Secondary: Zamboanga City High School Main
March 2003
Primary: Tugbungan Elementary School
March 1999
Affiliation/s:
Member, Society of Ateneo Scholars (SAS) - Ateneo de Zamboanga University
2003-2006
Member, Red Bombers or RBM (Cheer Dance Varsity) – Ateneo de Zamboanga University
2004-2005
Member, Student Facilitator – Ateneo de Zamboanga University (Namaste Orientation)
2004-2005
Member, Ateneo Education Organization (EAO)
2003-2007
Member, Student Volunteer – Ateneo Alumni Homecoming Staff
2007
Training/s and Seminars Attended:
NAMASTE FACILAITATOR SEMINAR ORIENTATION
Garadeshcool audiovisual Center
Atneo de Zamaboanga University
La Purisima street, Zamboanga City
May 21, 2005
SCHOLARSH IP TER M FACI L ITATORS TRA IN I NG
Highschool audiovisual Center
Atneo de Zamaboanga University
La Purisima street, Zamboanga City
June 5, 2005 July 2005
FOOD SAFETY MANAGEMENT
HEALTH OFFICE
Petit Barracks, Zamboanga City
February 9, 2006
Managers Indoctinization Training (MIT)
6th Floor ELJ Building(ABS-CBN)
Mother Ignacia St. Quezon City
June 22, 2012 – June 26, 2012
Work Experiences:
Sitel Philippines in XM Radio Customer Care Representative
January 2008 - September 2008
KGB Philippines Customer Service Representative for Pizza Hut US
January 2009 – June 2009
NCO Group in Verizon Business Billing Research Department Representative
(Microsoft Excel Back office Training)
July 2009- September 2009
Capital One Skip to Collect/Cash Collector
NCO Group Manila
July 2009 – August 2011
Team Captain: Capital One
NCO Group Manila
August 2011 – December 2011
Team Manager Capital One Skip to Locate
NCO Group Manila
December 2011 – August 2012
Team Manager Transworld Systems Traditional/Warm Transfer
NCO Group/Expert Global Solutions
August 2012 - Present
Character References:
MICHELLE D. ROSARIO
Operations Manager
Transworld Systems Traditional/Warm Transfer
NCO Group/Expert Global Solutions
Mobile: 091********
Therese Burwell
Previous Capital One Product Trainer/ Trainer Supervisor
Wells Fargo Philippines Solutions Inc.
Mobile: 093********/093********
Jocelyn Ocampo
Team Manager Transworld Systems Traditional/Warm Transfer
NCO Group/Expert Global Solutions
Mobile: 090********
I hereby certify that the above mentioned information is true and correct to the best of my knowledge
and belief.
Wilvie R. Paño
Applicant
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